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I can"t reply to emails on my iphone7 and since last Sunday…

Customer Question
My name is***** i...

My name is***** i can"t reply to emails on my iphone7 and since last Sunday i rec an email from ZyngaWithFriends and i don"t have the option to delete it. please can you help.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Xfinitycomcast

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

On my phone or ipad

Technician's Assistant: What troubleshooting have you tried?

I tried checking the settings and don"t see i did anything different

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Don"t think so

Submitted: 9 months ago.Category: Email
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Customer reply replied 9 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 9 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 9 months ago
can someone please answer
Customer reply replied 9 months ago
hello, are you still there, I pd by paypal & no one is responding
Customer reply replied 9 months ago
hello, I "ve been waiting 1 hr. now & nobody is responding to my problem with my iphone.
Answered in 2 hours by:
11/29/2017
Email technician: bbao, IT Consultant replied 9 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,165
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Do you have any other email accounts on the same iPhone 7? If yes, are those accounts still working well? This is to determine if the issue is phone related, app related or server related. Thanks.

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Customer reply replied 9 months ago
No
Email technician: bbao, IT Consultant replied 9 months ago

I guess you do have another email account, hence I do suggest you to set it up with iPhone 7. If it works well, you can be sure it is just an account specific issue related to Xfinity / Comcast. The I will provide you the right configuration for comcast.net and let you double check the related settings in iPhone 7.

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Customer reply replied 9 months ago
My emails go to xfinity on my iPad, Comcast. Net has stopped working on the iPad, but I rec emails on the phone and I can’t reply to them from the iPhone, that problem started about 2 was ago, & 2 days ago I can’t open the last email & don’t have the option to delete it
Email technician: bbao, IT Consultant replied 9 months ago

However, first thing first, please choose a web browser without Comcast password ***** clear history and cookies, logo at Xfinity's web mail to confirm you do have the correct username and password, also check if anything wrong or changed at the server side. Once make sure all things are okay at the server side, we then troubleshoot at the client side, the iphone 7.

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Customer reply replied 9 months ago
Can I continue tomorrow, i’msoTired
Email technician: bbao, IT Consultant replied 9 months ago
Sure. Take your time. Have a good rest for now.
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