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Name: Noelene Byrne. Do I have files stored My email is and.

Customer Question
Name: Noelene Byrne Technician's...

Name: Noelene Byrne

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Do I have files stored My email is***@******.*** and***@******.***

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Chariot & iprimus

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Pc

Technician's Assistant: What troubleshooting have you tried?

Have loged on but cannot get what i am after which is files stored

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just want to retrieve files/folders

Submitted: 7 months ago.Category: Email
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 42 minutes by:
11/29/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10?
  2. How do you access your 2 email addresses? Is it through a web browser like Internet Explorer, Chrome or Firefox? Or are you using an email program like MS Outlook 2016?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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