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Am receiving a message asking me for my Password and I have…

Customer Question
Am receiving a message...

Am receiving a message asking me for my Password ***** I have forgotten it, and I cannot send emails - am basically computer ignorant so please help in the simplest way. Thank you Joan Hayman***@******.***

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No - have no other devices

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Sorry I do not think so

Submitted: 9 months ago.Category: Email
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Answered in 3 minutes by:
11/28/2017
Email technician: Mr.Med, Other replied 9 months ago
Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 2,419
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Email technician: Mr.Med, Other replied 9 months ago

I'm sorry about the issue, please go to the Account support page : https://accounts.google.com/signin/recovery
Follow the instructions. You'll be asked some questions to confirm it's your account. Answer as best you can.
Reset your password. Choose a strong password ***** you haven't already used with this account.

Let me know the results

Thank you

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Customer reply replied 9 months ago
Thank you
Email technician: Mr.Med, Other replied 9 months ago

You are very welcome, Has everything worked out please?

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Email technician: Mr.Med, Other replied 9 months ago

Do you still need help ?

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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