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I forgot my password for and it wants to send a verification…

Customer Question
I forgot my password...

I forgot my password ********@******.*** and it wants to send a verification to an old email that I have no access to, ie,***@******.***.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Don't know

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Can't think of anything, thanks

Submitted: 9 months ago.Category: Email
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Answered in 5 minutes by:
11/28/2017
Email technician: Chris L., Support Specialist replied 9 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,947
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you.

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Email technician: Chris L., Support Specialist replied 9 months ago

Does it show you any other options to confirm the account is yours, like ask you the creation date or offer to text you a code at your phone number?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
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