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Have a new windows 10 system - remotely connecting to my…

Customer Question
Have a new windows...

Have a new windows 10 system - remotely connecting to my work Exchange server for email and such - work Exchange server is 2007 - discovered Outlook 2007 was not compatible with Windows 10 - Microsoft help told me to get a copy of Outlook 2013 to resolve the incompatibility - found it and down loaded it - it automatically configured itself and for the past 3-4 weeks I have been working without issue - this morning Outlook informed me that my password ***** expired - all went to hell after that - updated my password ***** the company, upgraded the password ***** my phone - spent the last 4 hours with the Geek Squad trying to get the computer connection working again - no luck - help

Technician's Assistant: Are you logged into your Outlook account on any other devices?

On my cell phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not that I know of

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I tried to find the Outlook 2013 instructions on-line for password ***** - they were wrong and did not reflect an exchange connection

Submitted: 9 months ago.Category: Email
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Answered in 5 minutes by:
11/28/2017
Email technician: Bryan, Computer Support Specialist replied 9 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 9 months ago

Just to clarify, what's the email address that you are having this password ***** with?

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Category: Email
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Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

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8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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