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Can you get me into my email account. My email account is.

Customer Question
Can you get me...

Can you get me into my email account

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

My email account is***@******.***

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

By my user name

Technician's Assistant: What troubleshooting have you tried?

Every thing and also talking to at&t

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No if you can , can some one call me at(###) ###-####I would appreciate it so much thank you

Submitted: 7 months ago.Category: Email
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Customer reply replied 7 months ago
Can you please Call me at(###) ###-####thank you
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 5 hours by:
11/28/2017
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,835
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Are you currently also a home broadband user of AT&T or SBC Global?
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Customer reply replied 7 months ago
No
Email technician: bbao, IT Consultant replied 7 months ago
1. Did you click the Forgot Password ***** to reset the paaaword?2. What did ATT reps say to reset the password ***** you? Why they couldn't?
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Customer reply replied 7 months ago
1 yes 2 open a new email address we can't open it
Email technician: bbao, IT Consultant replied 7 months ago
I opt out now as i believe this is a case to handled by ATT as they don't provide self-assistance, like Google, for their users.I do believe ATT reps should be fixed for you directly, rather asking you open a new account. However they may need for your ID or other proof for ownership verification.
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Customer reply replied 7 months ago
OK But I would like thim to call me because I don't like texting thank you
Email technician: bbao, IT Consultant replied 7 months ago

G'day, I found official answer for you. See below:

Go to https://www.att.com/myatt and there is a link for Forgot your Password.

It will require validation there. If you do not know your verification information, you will have to call AT&T Customer Care at 1-***-***-**** for assistance.

If you do need me to guide you walk through the steps, you may request remote assistance of the site. Otherwise, could you please kindly accept my answer and rate my services to close this question. Thanks.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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