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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
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I wish I knew! I just changed my password and now I still

Customer Question

I wish I knew! I just changed my password ***** now I still can't log in ....I
JA: Are you logged into your email account on any other devices?
Customer: have used the same user name for years! (it says it is wrong)
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: My phone no. is(###) ###-####I think I have security nos. on file
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Last time I reset my PW I had similar problems....
Submitted: 11 months ago.
Category: Email
Expert:  Richard replied 11 months ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When were you last able to sign into your account?

Please let me know

Thank you