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I keep getting a Gateway Error - Time out - I've tried

Customer Question
I keep getting a...

I keep getting a Gateway Error - Time out - I've tried Safari and Chrome and no luck

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Browser

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No I've used AOL for over 20 years - this is a recent accordance. It's working on my phone but not my computer

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Email Expert, I'll connect you shortly.

Customer:***@******.*** - however as I said I can't get to my mail so not sure it will be much help but I can try

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No except I'm very frustrating - I own my own business and need to get to my mail

Submitted: 7 months ago.Category: Email
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Answered in 2 minutes by:
11/28/2017
Email technician: Chris L., Support Specialist replied 7 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you.

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Email technician: Chris L., Support Specialist replied 7 months ago

Aol is currently having a widespread outage which is affecting many users. It should be fixed within the next couple of hours if not sooner. Just keep trying and it should be fixed soon. Engineers are working on it as we speak. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Customer reply replied 7 months ago
I don’t want to pay for this I already pay $40 a month for the connection. I need this to be fixed soon
Customer reply replied 7 months ago
As I said I’m not willing to pay any extra for services - this service should be free given all the issues I have with AOL. I have to find another service this is ridiculous I already pay $39.99 a month and still get terrible service
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Chris L.
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
5,765 Satisfied Customers
Experience: Certified Email Expert with over 10 years experience.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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