Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Cannot Get Mail. Browser. Not that I know of. I am an old…

Customer Question
Cannot Get Mail Technician's...

Cannot Get Mail

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Browser

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not that I know of

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No...I am an old AOL user and not technically current

Submitted: 9 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 minutes by:
11/28/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,201
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Do you remember your email and password?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

7,201 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Have 2 devices iPhone 6s and iPad. Cannot get aol mail on
Have 2 devices iPhone 6s and iPad. Cannot get aol mail on either device as of yesterday. Can get aol mail thru browser. Called aol and after multiple attempts at deleting account from devices and chan… read more
John Castle
John Castle
BSC in Computing Network Management and Design
261 satisfied customers
My boss is an AOL user. He has been using the sort feature
My boss is an AOL user. He has been using the sort feature at the top right hand side that allowed him to sort by read and unread emails; this morning when he came in, he can no longer do that... what… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I would like to recover some old emails from February/March
Hi - I would like to recover some old emails from February/March 2018. Can you tell me how to do this? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I was asked by aol to estabish a new password for the mail.
I was asked by aol to estabish a new password ***** the mail. When I did that all of the old e-mails were gone. Can any of my old e-mails be returned? … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Looking for a way to quickly delete a massive number of old
Looking for a way to quickly delete a massive number of old AOL emails, … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,460 satisfied customers
Aol mail not working. can't get saved mail on aol either.
aol mail not working. can't get saved mail on aol either. … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Cannot open my aol mail, it in my home page. Web browser.
tried opening as aol help, and aol.com, aol mail, nothing has worked … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
My old aol was removed and now I cannot get it back my
my old aol was removed and now I cannot get it back my password ***** airborne1.saw1942 for user. can you help? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I CANNOT GET MY OLD SAVED EMAILS FROM THE OIL AOL TO AOL
I CANNOT GET MY OLD SAVED EMAILS FROM THE OIL AOL TO AOL GOLD. THE OLD AOL (8.7) WILL NOT STAY OPEN TO RETRIEVE THEM. WHAT TO DO? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am not receiving all my mail. I keep getting letters/etc
I am not receiving all my mail. I keep getting letters/etc from my various accounts saying they sent messages and they get declined to send. Have not changed anything … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Can'taccess my email. Verizon.net. Through my desk top.
verizon.net switched to AOL but I kept my old email address which was the***@******.*** It has been working until AOL asked for my user name and password ***** it wouldn't take. I have tried everything and I cannot get it to take my user name and password. Tried calling they gabve me a number. It didn't work either. Very frustrated a couple of weeks now..... … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
7,201 satisfied customers
I had a lot of trouble with my e-mail on AOL and changed my
I had a lot of trouble with my e-mail on AOL and changed my user name and password ***** that I could get aol. However, I cannot get my emails that were sent to my previous e-mail address. Can these w… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I sent out an email that should not have gone out and my
I sent out an email that should not have gone out and my computer is telling me that the ability to delete it is no longer available. Can you help me or not? I have tried phoning and can't get through… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,460 satisfied customers
I am in Australia. The system reported unusual activity on
I am in Australia. The system reported unusual activity on my account and locked me out, asking me to change my password. I did this but they sent the link to change it, to my rescue email account lis… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Getting user name or password for I so.aol.com is incorrect
Getting user name or password ***** I so.aol.com is incorrect when trying to sign on to my aol mail … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Folks, I am using AOL 9.7 on my desktop using XP and it
Hi folks, I am using AOL 9.7 on my desktop using XP and it has worked fine until recently the past 3 or 4 days regarding my AOL reader. Clicking the New, Old or Sent tabs all I get is an envelope symb… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
794 satisfied customers
NOT RECEIVING MAIL ON MY IPHONE 4---WORKING NEW TILL NOW SAYS"CANNOT
NOT RECEIVING MAIL ON MY IPHONE 4---WORKING NEW TILL NOW SAYS"CANNOT GET EMAIL USER NAME OR PASSWORD FOR AOL IS INCORRECT" SETTINGS----OK ON MY DESK TOP ---NO PROBLEM OLD PASWORD AND USER NAME WORKS… read more
James K.
James K.
Consultant
1,585 satisfied customers
I am unable to get my mail [email protected] after switching
I am unable to get my mail [email protected] after switching to free aol mail using the new user name of drbeckysfstitt. Also why is there a charge for your service? I need to get my mail but not th… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x