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When I try to access, I get the following message: I was…

Customer Question
When I try to...

When I try to access, I get the following message:

Technician's Assistant: Are you logged into your email account on any other devices?

I was logged in yesterday on my daughters laptop through gmail.com

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Where would I find that. I am computer illiterate

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

Yesterday, I could not turn my laptop on. I used my daughter's laptop to find instructions how to fix this issue. While I was using my daughter's laptop I changed my google password. When I tried signing onto outlook a screen asked for user name and password. It would not accept the information saved. I tried changing the password ***** the same as google. Then got the message about Internet E-mail.

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
11/28/2017
Email technician: John, Email Support Specialist replied 7 months ago
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,924
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello and welcome to justanswer. My name is***** will be assisting you today.

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Email technician: John, Email Support Specialist replied 7 months ago

Are you currently able to access your gmail account using gmail.com also are you using a windows or mac computer ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Email technician: John, Email Support Specialist replied 7 months ago

Please answer my above questions so that i can help you better.Use the reply box just below type the reply in it and click on send.

Thank you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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