Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I opened a new A/c in google when I already had one it was a…

Customer Question
I opened a new...

I opened a new A/c in google when I already had one it was a mistake, and now I am not getting any emails can you help?

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

From a browser and my internet connection is fine

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes, can I have my original email address which was [email protected]

Submitted: 9 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
11/28/2017
Email technician: Richard, Email Systems Specialist replied 9 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 48,267
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please what happens when you try to access your old account?

Please let me know

Ask Your Own Email Question
Customer reply replied 9 months ago
I havent tried
Email technician: Richard, Email Systems Specialist replied 9 months ago

ok, can you try now please and let me know the results?

Ask Your Own Email Question
Customer reply replied 9 months ago
No I am an 88 year old Pensioner and simply couldnt afford that
Email technician: Richard, Email Systems Specialist replied 9 months ago

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last question I sent you please

Ask Your Own Email Question
Customer reply replied 9 months ago
I didnt have any sucess They said couldnt find anyone with that address
Email technician: Richard, Email Systems Specialist replied 9 months ago

yes, the email address [email protected] is not correct

You need to use

***@******.***

Please do this and let me know how you go

Ask Your Own Email Question
Customer reply replied 9 months ago
I have tried to use the email address again and got the same answer No such account N.C ook
Customer reply replied 9 months ago
As I said I did try***@******.*** and it came up exactly as I said
Customer reply replied 9 months ago
Anyway please do not bother anymore as I ,being a bit dumb didnt realise you would keep my money if you answered my question, I thought 100%money back guarantee meant just that the money was sent ingood faith as a s proof of a genuine question Thanks *****
Customer reply replied 9 months ago
I shall be glad to receive my refund as soon as possible Thankyou and I hope you havent been put to too much trouble N.Cook
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 48,267
48,267 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Not ago I created a second Gmail account to use, because the
Hi. Not long ago I created a second Gmail account to use, because the original one was getting WAY TOO MUCH JUNK. Big mistake. Now, I have received emails at the new Gmail account, but no matter what … read more
Harry
Harry
2,217 satisfied customers
Frustrated. Trying to sign in to GOogle account but I can't.
frustrated. Trying to sign in to GOogle account but I can't. Trouble started when I changed emails. I use Google Chrome, Gmail. I had different passwords. Never know what password ***** use - try all.… read more
Hema Malini
Hema Malini
B Tech
72 satisfied customers
What is the cost for using this service? and do you offer
First, what is the cost for using this service? and do you offer any guarantees your answers will work for the specific problem? … read more
John Castle
John Castle
BSC in Computing Network Management and Design
262 satisfied customers
We got my husband a new phone and needed to set up a gmail
We got my husband a new phone and needed to set up a gmail account which we did. but it says we need to set up a google account but when we had to get a new verification but it won't let us go on beca… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
I have set up my Google account with the wrong email address
I have set up my Google account with the wrong email address as my ID how can I change it. I can't use use my email address and recover my email inbox. Thank you. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Cannot open my G-MAIL, cannot retrieve my password, email
Second opinion] Cannot open my G-MAIL, cannot retrieve my password, email address "*****@******.***" please advise, thanks … read more
Moses C
Moses C
Bsc
888 satisfied customers
I had a email account but when i opened email it asked to
I had a email account but when i opened email it asked to create am account.I did now i get the new email account but not my original one .now i want to delete the new one … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Email Technician's Assistant Welcome! What's going on with
Pearl Wilson, Email Technician's Assistant Welcome! What's going on with your email? You Hi Jess. Have just been with Vodafone niinjas to try and get my new gmail address on my notebook. We are on a h… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
I got a new job and they gave me a new user address which is
i got a new job and they gave me a new user address which is***@******.*** there is a message below that says click here to get all company information when i do that it says that my URL does not matc… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I am having issues with one of my accounts. The first time I
I am having issues with one of my accounts. The first time I set up my gmail account, it was***@******.*** but somehow, I must have forgotten it and re-created a new gmail account as "***@******.***. … read more
Richard
Richard
Email Systems Specialist
IT Manager, Consultant
48,267 satisfied customers
I have had to reboot my phone and everything has worked out
I have had to reboot my phone and everything has worked out address is***@******.*** Thanks for help you can give mefine until I get to my google / gmail account that I had to set up to set up my phon… read more
Richard
Richard
Email Systems Specialist
IT Manager, Consultant
48,267 satisfied customers
I have a gmail address which I have had for years. There is
I have a gmail address***@******.*** which I have had for years. There is another Joanne Morrison with a gmail address and I get emails constantly. her email address is:***@******.*** … read more
Byron
Byron
IT Support Specialist
Bachelor's Degree
411 satisfied customers
I have 2 gmail accounts when I try and sign in with an
I have 2 gmail accounts when I try and sign in with an account I made recently it asks for my password ***** I can't remember so I go through the whole verifaction process only to be told it can't ver… read more
Richard
Richard
Email Systems Specialist
IT Manager, Consultant
48,267 satisfied customers
Is there a charge service? Am trying to open a gmail
Is there a charge for this service? Am trying to open a gmail account, and have now tried twice. When try to use the passwords I chose, Google keeps saying someone has that account. I know, it is me. … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
Somehow I created a new email address that I don't want and
Somehow I created a new email address that I don't want and now I can't get to my old one with all my messages and Contact lists. I still have my Google account but the apparent downloading of all pre… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I am leaving my present job at which I have used email through
I am leaving my present job at which I have used email through our server. Our IT person showed me how to make up a new personal Google email address. However, I need help in setting it up on my lapto… read more
JHANNELL
JHANNELL
Bachelor's Degree
7 satisfied customers
I received a message from Google about 2 accounts. One is
I received a message from Google about 2 accounts. Google has assigned me to a temporary account [email protected] One is "[email protected]" is my private account. I was trying to open it so I can "tra… read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
cannot access emails in my gmail account through mozilla(pc)
cannot access emails in my gmail account through mozilla(pc) or iphone for the past hour but can access gchat with the same account? how do i check email?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x