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Can't get email. Get port 993 failed msg. Media. Through…

Customer Question
Can't get email. Get...

Can't get email. Get port 993 failed msg

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Virgin Media

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Through email app on iphone

Technician's Assistant: What troubleshooting have you tried?

Tried deleting account

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Gives me option to connect without ssl but that doesn't work either. Also can't get webmail

Submitted: 4 months ago.Category: Email
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Answered in 4 minutes by:
11/28/2017
Email technician: Moses C,
 replied 4 months ago
Moses C
Category: Email
Satisfied Customers: 699
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.

what is your email address and how do you access your email?

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Customer reply replied 4 months ago
Either through app on iPhone or webmail. Neither working
Customer reply replied 4 months ago
Is this an extra $39? I have already paid $25 and had no help yet
Customer reply replied 4 months ago
Are you there?
Email technician: Moses C,
 replied 4 months ago

you can close the automated site popup its basically for more choices and options for our customer who prefer additional service like remote screen sharing and phone call assistance.

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Customer reply replied 4 months ago
Are you on the case then?
Email technician: Moses C,
 replied 4 months ago

is this the first time you are trying to login or configure email.

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Customer reply replied 4 months ago
Am confused how this thing works?
Customer reply replied 4 months ago
No this is my regular email. But just got flight from uk to us and cannot connect here
Customer reply replied 4 months ago
No. This is my regular email in Uk but just landed in US and doesn't work here
Email technician: Moses C,
 replied 4 months ago
Ask Your Own Email Question
Customer reply replied 4 months ago
Cannot connect
Email technician: Moses C,
 replied 4 months ago

do you get the page open where you enter your email and password?

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Customer reply replied 4 months ago
Logged in but can't get mail here or on email app
Customer reply replied 4 months ago
Have tried changing settings but keeps saying port 993 failed
Customer reply replied 4 months ago
page opens but does not connect
Customer reply replied 4 months ago
I am logged in but email not working
Email technician: Moses C,
 replied 4 months ago

did it log you in from the link i gave?

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Customer reply replied 4 months ago
No. I was already logged in
Email technician: Moses C,
 replied 4 months ago

try to login from the link i gave

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Email technician: Moses C,
 replied 4 months ago
Ask Your Own Email Question
Customer reply replied 4 months ago
No difference
Customer reply replied 4 months ago
Does not load email
Email technician: Moses C,
 replied 4 months ago

does it open the login screen where it gives option to enter your email and password.

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Customer reply replied 4 months ago
Am logged in but no emsil
Customer reply replied 4 months ago
Email
Email technician: Moses C,
 replied 4 months ago

try to create a new email and send it to your same email address

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Email technician: Moses C,
 replied 4 months ago

i can check if i can remote connect.

I will not charge you for the remote session.

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Email technician: Moses C,
 replied 4 months ago
Ask Your Own Email Question
Email technician: Moses C,
 replied 4 months ago

Click on the link, you will see a page opens scroll down down and click on I Agree button
it will install Elsinore which is the remote assistance tool once its installed i will be connected to your screen

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Customer reply replied 4 months ago
Ok. Have done do now
Customer reply replied 4 months ago
Done so
Customer reply replied 4 months ago
Do I open in Dropbox?
Email technician: Moses C,
 replied 4 months ago

Drop box is not required.

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Email technician: Moses C,
 replied 4 months ago

did you successfully send and receive the test email

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Customer reply replied 4 months ago
It has not worked
Email technician: Moses C,
 replied 4 months ago

i will opt out and let the other experts try and continue from here.

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Email technician: Bhavik Joshi, Computer Software Engineer replied 4 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Email
Satisfied Customers: 816
Experience: Product Developer at Computer Science Corporation
Verified
Hi,I think I can help you in it.
Ask Your Own Email Question
Email technician: Bhavik Joshi, Computer Software Engineer replied 4 months ago
Did you try login to to email using webmail through your browser ?
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Email technician: Bhavik Joshi, Computer Software Engineer replied 4 months ago
Also call to uk number :- 0800(###) ###-####during UK's business hours and ask them to reactivate your account if this has been deactivated. They deactivates account if account is not used for more than 90 days. They have other criteria as well.Let me know how it goes...
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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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