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I had a problem downloading a software program from Hallmark…

Customer Question
I had a problem...

I had a problem downloading a software program from Hallmark Cards. Message saidnMicrosoft Windowsnis not supported on OSX. I have a MacBookAir- What is the problem?

Technician's Assistant: Which software or app can I help with?

I tried to download a card program from Hallmark Cards. Received a message when I tried to open the program - Microsoft Windows aps are not supported on OSX

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

How do I open the card program?

Submitted: 7 months ago.Category: Email
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Answered in 3 minutes by:
11/28/2017
Email technician: Moses C,
 replied 7 months ago
Moses C
Category: Email
Satisfied Customers: 934
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.

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Email technician: Moses C,
 replied 7 months ago

Downloaded the ecards from which website?

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Customer reply replied 7 months ago
I do hot want you to connect to my device.
Customer reply replied 7 months ago
No- do not connect to my device. If you ca't tell me how to fix the problem - please refund my $5.00
Email technician: Moses C,
 replied 7 months ago

you can close the automated site popup its basically for more choices and options for our customer who prefer additional service like remote screen sharing and phone call assistance.

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Email technician: Moses C,
 replied 7 months ago

Downloaded the ecards from which website?

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Customer reply replied 7 months ago
The card program is on my desktop. I can't open it. Message says-Microsoft Windows aps is not supported on OSX
Email technician: Moses C,
 replied 7 months ago

what is the name of the card program?

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Customer reply replied 7 months ago
Please refund my $5.00
Email technician: Moses C,
 replied 7 months ago

for refund click on the link

http://ww2.justanswer.com/help

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Customer reply replied 7 months ago
It's a Hallmark Card Program I paid for, which I download to my computer. They sent me the download. It is on my desktop-
Can't open it. I told you the message.
Email technician: Byron, PC Support Tech replied 7 months ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,350
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

You needed to purchase the Mac version of the Hallmark software:

https://www.hallmarksoftware.com/products/Card_Studio_for_Mac/Default.aspx?preflanguage=5&rs=48&rs4=HM_US_PPC_1116&gclid=EAIaIQobChMIj7iq5p7g1wIVgRCBCh02fQ95EAAYASAAEgKgI_D_BwE

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Customer reply replied 7 months ago
I did purchase the Mac version- Please refund my money!
Customer reply replied 7 months ago
I don't want another techncian. For the last time refund my $5.00 I have no more time to spend with you!
Customer reply replied 7 months ago
Please permit the screen to light so I can do my rating and request my refund now.
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,805
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Do you mean you have purchased below software for Mac?

https://www.hallmarksoftware.com/products/Card_Studio_for_Mac/Default.aspx

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