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Good afternoon/evening!...My name is ***** ***** I look forward to helping you. What would you like resolved today? Please be as detailed as possible so I can help you the best way possible. Thanks!
Is it just the gmail account you would like access to again?
Sure. Would you like me to fix this over this chat or connect to your machine to take a look at it? We'll have to go through several prompts which I will need to ask questions to help you get access back to this account
Sure. I can definitely help, but it's important that we go step by step so as to avoid confusion
Okay. Before I do, was the account stolen at some point or just the computer?
Okay. What was the last password ***** remember using and I'll see if I can initiate the password *****
Okay. One moment. Let me see if I can start with that
What month and year was the***@******.*** created?
Okay. I'm following the prompts now to see if it can be unlocked
Do you have another e-mail account you can receive the verification code to?
I see. I do not believe there's any way to recover the account then. Anytime you set up an account going forward, if you enable Two-Factor Authentication, it will always give you an extra way to get access to your account and I would highly recommend that. Usually Phone and backup E-mail are best
You're welcome. Let me know if you have any other concerns or questions about this and I'll be happy to help. Please also remember to rate my service using the stars when you get a chance. Thanks!
If you'd like my assistance with anything else, I can help with that as well