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My computer was stolen on October 14. I am trying to access…

Customer Question
My computer was stolen...

My computer was stolen on October 14. I am trying to access my account on my old computer. I am unable to open the account and do not know my password. This account was started many years ago. How can I recover the account?***@******.***

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I do not have a phone number attached to it. I don't know what the security questions I chose would be.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Submitted: 4 months ago.Category: Email
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Answered in 6 minutes by:
11/28/2017
Email technician: Sean S., Computer Support Specialist replied 4 months ago
Sean S.
Sean S., Computer Support Specialist
Category: Email
Satisfied Customers: 1,372
Experience: 5+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon/evening!...My name is ***** ***** I look forward to helping you. What would you like resolved today? Please be as detailed as possible so I can help you the best way possible. Thanks!

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Email technician: Sean S., Computer Support Specialist replied 4 months ago

Is it just the gmail account you would like access to again?

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Customer reply replied 4 months ago
I only wish to access the gmail account with the address***@******.***
Email technician: Sean S., Computer Support Specialist replied 4 months ago

Sure. Would you like me to fix this over this chat or connect to your machine to take a look at it? We'll have to go through several prompts which I will need to ask questions to help you get access back to this account

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Customer reply replied 4 months ago
I don't wish to pay $52. I wish to access that account. I have access to another email account. Access to this account would help with the police investigation. Can you help?
Email technician: Sean S., Computer Support Specialist replied 4 months ago

Sure. I can definitely help, but it's important that we go step by step so as to avoid confusion

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Customer reply replied 4 months ago
Name the steps.
Email technician: Sean S., Computer Support Specialist replied 4 months ago

Okay. Before I do, was the account stolen at some point or just the computer?

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Customer reply replied 4 months ago
The laptop was stolen and now I am unable to access the account. I was shut out of it as I don't remember the password.
Customer reply replied 4 months ago
My new laptop was stolen. I have access to my old laptop. I used That account on both devices.
Email technician: Sean S., Computer Support Specialist replied 4 months ago

Okay. What was the last password ***** remember using and I'll see if I can initiate the password *****

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Customer reply replied 4 months ago
I haven't used a password ***** I have been able to click on the icon and the account opened. it could be eawco or owaces or some combination of these letters with a number attached to them.
Customer reply replied 4 months ago
I now have opened a new account but don't want to use it if I can retrieve the other one.
Email technician: Sean S., Computer Support Specialist replied 4 months ago

Okay. One moment. Let me see if I can start with that

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Email technician: Sean S., Computer Support Specialist replied 4 months ago

What month and year was the***@******.*** created?

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Customer reply replied 4 months ago
8 years ago. too long ago for me to be certain. If I knew that I needed to record this I would know the answer.
Email technician: Sean S., Computer Support Specialist replied 4 months ago

Okay. I'm following the prompts now to see if it can be unlocked

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Customer reply replied 4 months ago
Thank you
Email technician: Sean S., Computer Support Specialist replied 4 months ago

Do you have another e-mail account you can receive the verification code to?

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Customer reply replied 4 months ago
I have followed this route several times with no success. ***@******.***
Email technician: Sean S., Computer Support Specialist replied 4 months ago

I see. I do not believe there's any way to recover the account then. Anytime you set up an account going forward, if you enable Two-Factor Authentication, it will always give you an extra way to get access to your account and I would highly recommend that. Usually Phone and backup E-mail are best

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Customer reply replied 4 months ago
THank you.
Email technician: Sean S., Computer Support Specialist replied 4 months ago

You're welcome. Let me know if you have any other concerns or questions about this and I'll be happy to help. Please also remember to rate my service using the stars when you get a chance. Thanks!

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Email technician: Sean S., Computer Support Specialist replied 4 months ago

If you'd like my assistance with anything else, I can help with that as well

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Sean S.
Sean S.
Sean S., Computer Support Specialist
Category: Email
Satisfied Customers: 1,372
1,372 Satisfied Customers
Experience: 5+ years IT experience. A+, Net+, Security+ certified

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