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My gmail account is not loading properly. In addition, last…

Customer Question
My gmail account is...

My gmail account is not loading properly. In addition, last week when I was overseas I used a tablet to send and receive very important emails from LeanMBA in Madrid and they have disappeared! My email address is***@******.***. HELP!!!

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Through browser on laptops, but occasionally phone and/or tablet

Technician's Assistant: What troubleshooting have you tried?

I tried to load using the HTML slow coach thingo - I'm 70 and not computer savvy

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not really. I am desperate to recall the "lost" emails and for the gmail to load properly.

Submitted: 7 months ago.Category: Email
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Answered in 4 minutes by:
11/27/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Are you using a web browser like Internet Explorer, Chrome, Firefox or Safari to access your Gmail?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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