Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My computer was stolen on October 14. I am trying to access…

Customer Question
My computer was stolen...

My computer was stolen on October 14. I am trying to access my account on my old computer. I am unable to open the account and do not know my password. This account was started many years ago. How can I recover the account?***@******.***

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I do not have a phone number attached to it. I don't know what the security questions I chose would be.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Submitted: 9 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
11/27/2017
Email technician: John T. F., Apple Consultant replied 9 months ago
John T. F.
John T. F., Apple Consultant
Category: Email
Satisfied Customers: 3,808
Experience: Setting up and servicing Email accounts since 1994!
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Ask Your Own Email Question
Email technician: John T. F., Apple Consultant replied 9 months ago
  • You can use the self-service Google Account recovery feature from your computer to retrieve this information.

    Please go to the following site:

    https://www.google.com/accounts/recovery/

    If you don't remember your ID, select “Find my account” and follow the prompts. It will ask for you to identify yourself as owner of the account in some way (such as phone number, alternative email, etc...).

    Once you have the username you can return to the page and choose "I don't know my password". It will then guide you through the step required to reset it.

    John

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Email
Satisfied Customers: 3,808
3,808 Satisfied Customers
Experience: Setting up and servicing Email accounts since 1994!

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Do not remember g-mail or pass word. Not that I know of. She
She got a droid about a year ago and I don't know if an account was successfuly opened … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,460 satisfied customers
I don't remember my password. All the questions to help me
I don't remember my password. All the questions to help me recover it are useless - I don't remember any of the passwords, the telephone number apparently is old and out of use, and the identifying qu… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I was trying to recover m gmail password for my account. No
I was trying to recover m gmail password ***** my account***@******.*** … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need help setting up my e-mail on my new computer. I
I need help setting up my e-mail on my new computer. I cannot recover because it appears that my google password ***** ***** to an old phone number I had. What can I do? … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
126 satisfied customers
My phone was stolen and I can't remember my Gmail password
My phone was stolen and I can't remember my Gmail password ***** I've tried the recovery steps but had to open a new email account Hoping the recovery process could send the 6 digit code they ask for … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
Hotmail says my account doesn't exist. Tablet and iphone. My
my iAd was stolen and I locked it. Changed my email address on my phone to same as iAd was. Now I am not getting any emails on hone … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,460 satisfied customers
I need to recover my email address. Gmail. Phone which was
Phone which was stolen from me yesterday I need to get my contacts … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I cannot get in to my google acct. i have had for 14 years.
I cannot get in to my google acct. i have had for 14 years … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Old emails are on and we need the password to open that
old emails are on***@******.*** and we need the password ***** open that account. I chose her phone number(###) ###-#### to get a “code” to obtain her password, but the text she received states: “Goog… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I'm trying to recover my old hotmail email address. The
I'm trying to recover my old hotmail email address. The problem is that i havent accessed this email in many (probably 8-10) years. The recovery process is asking me to remember subject lines or recen… read more
Wes
Wes
Owner/Consultant
Bachelor's Degree
379 satisfied customers
I tried the wrong password for my gmail email account
I tried the wrong password ***** my gmail email account (*****@******.***) too many times and it was locked out. The verification process is not working because I hardly ever send messages from that a… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,460 satisfied customers
I can no longer access my yahoo.com email account because my
I can no longer access my yahoo.com email account because my old and new passwords are not accepted since updating in October or November last year. I tried many times tech. support and change my pass… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I do not have the phone associated with my email and need
I do not have the phone associated with my email and need get into my email account I have a new phone number … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Icannot remember my password my old phone was stolen. My old
icannot remember my password ***** old phone was stolen … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My computer was stolen on October 14. I am trying to access
My computer was stolen on October 14. I am trying to access my account on my old computer. I am unable to open the account and do not know my password. This account was started many years ago. How can… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
I need to close an old facebook account that I thought was
i need to close an old facebook account that I thought was long gone. It is attached to an old hotmail account I thought was long gone. I cannot remember passwords or answers to some of the questions … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
It is my daughters email. Her cell phone is not working.
It is my daughters email. Her cell phone is not working. When she tried to log into her gmail account it does not recognize her password ***** says she changed it 3 months ago. I have tried everything… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I was unable to get into my email account - the help section
I was unable to get into my email account - the help section wanted both my password ***** month and date of opening the account. It was years ago and I don't remember - have had many passwords, none … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x