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I cant get in it at all someone sold it to me but i dont…

Customer Question
I cant get in...

I cant get in it at all someone sold it to me but i dont know it

Technician's Assistant: Are you logged into your email account on any other devices?

Yes i am

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Its not my phone

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Someone sold it to me

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
11/27/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. What exactly are you trying to accomplish? What exactly are you having trouble with?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 7 months ago
i just bought a lg tracfone and i cant get pass the google account thing
Customer reply replied 7 months ago
no
Customer reply replied 7 months ago
u think u can help me
Email technician: Jess M., Computer Support Specialist replied 7 months ago

Thank you for writing back with that information. What exactly happens when you TURN ON the phone?

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Customer reply replied 7 months ago
i got to put in a google account
Email technician: Jess M., Computer Support Specialist replied 7 months ago

Please describe to me what happens when you turn ON the device so that I will know what phase you are stuck. Please turn it OFF first then turn it back ON. Then tell me what happens.

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Customer reply replied 7 months ago
when i turn it on its say please verfy your google account
Email technician: Jess M., Computer Support Specialist replied 7 months ago

Do you have a working Gmail account?

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Customer reply replied 7 months ago
i do
Customer reply replied 7 months ago
but i got this phone from someone else and they got a google account on here but i dont know it at all
Email technician: Jess M., Computer Support Specialist replied 7 months ago

Did you enter that email on the phone?

Or you are saying that you have NO WAY of entering your own Gmail?

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Customer reply replied 7 months ago
its not my gmail its someone eles gmail i tried to reset it but i need the gmail that they had connected with the phone
Email technician: Jess M., Computer Support Specialist replied 7 months ago

Is that "verify your Google account" screen appearing after you RESET the phone?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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