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I am trying to reset my password and cannot complete the…

Customer Question
I am trying to...

I am trying to reset my password ***** cannot complete the process. I have lost my phone and need to track it. Is that something you can help me with?

Technician's Assistant: Are you logged into your email account on any other devices?

NO

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:(###) ###-####

Submitted: 9 months ago.Category: Email
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Answered in 51 minutes by:
11/27/2017
Email technician: John T. F., Apple Consultant replied 9 months ago
John T. F.
John T. F., Apple Consultant
Category: Email
Satisfied Customers: 3,808
Experience: Setting up and servicing Email accounts since 1994!
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Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

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Email technician: John T. F., Apple Consultant replied 9 months ago

What is the make and model of your phone?

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Category: Email
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