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I've lost the inbox on my windows live email account.

Customer Question
I've lost the inbox...

I've lost the inbox on my windows live email account

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Web browser ... actually I'm not very computer savy so I'm not sure I've ever really accessed it

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not sure I know enough to ask a question. I'm like a trained monkey if it works I'm fine if not I'm clueless

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
11/27/2017
Email technician: Richard, Email Systems Specialist replied 7 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,275
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

You mentioned outlook and windows live mail which are two different programs.

Are you able to confirm which of the two you use please?

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Customer reply replied 7 months ago
What are my options or how can I tell
Email technician: Richard, Email Systems Specialist replied 7 months ago

Tell me the name of the icon you click to open it please

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Customer reply replied 7 months ago
Internet eplorer
Customer reply replied 7 months ago
E with a yellow circle
Email technician: Richard, Email Systems Specialist replied 7 months ago

ok, so you go to www.outlook.com ?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

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Customer reply replied 7 months ago
Ok thanks
Email technician: Richard, Email Systems Specialist replied 7 months ago

Please accept the request to connect to your computer and fix this for you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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