Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have not had any email all weekend. I cannot send email…

Customer Question
I have not had...

I have not had any email all weekend. I cannot send email out also.

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

My outgoing emails are stuck in my outbox

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

None

Submitted: 8 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 minutes by:
11/27/2017
Email technician: Isaac Franklin, Support Technician replied 8 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,010
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Email Question
Email technician: Isaac Franklin, Support Technician replied 8 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

Ask Your Own Email Question
Customer reply replied 8 months ago
10.9.5
Email technician: Isaac Franklin, Support Technician replied 8 months ago

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

Ask Your Own Email Question
Customer reply replied 8 months ago
all incoming and outgoing emails since Saturday.Built in email acct
Email technician: Isaac Franklin, Support Technician replied 8 months ago

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

Ask Your Own Email Question
Customer reply replied 8 months ago
are you there Isaac?
Email technician: Isaac Franklin, Support Technician replied 8 months ago

Are you seeing my replies?

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Our email provider recently upgraded to a new system and now
Our email provider recently upgraded to a new system and now our email cannot send mail, but can receive mail. We use Suddenlink internet, cable, etc. They say we have to have a Suddenlink email accou… read more
Cody
Cody
Computer Science
2,449 satisfied customers
I cannot send emails either from my iPhone, MacBook Air or
I cannot send emails either from my iPhone, MacBook Air or iPad mini. All say there is an error with my step outgoing mail server. What does this mean … read more
John Castle
John Castle
BSC in Computing Network Management and Design
207 satisfied customers
Cannot send emails. An error message. Be advised this
No. Be advised this computer had verizon email up until today. I got apple on line and since verizon sold out to aol, we decided to load up google instead. I am receiving emails using gmail, just cannot send them. Also, I could not send them on verizon either, but, neither did I receive any on verizon. … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
When I try sending emails on my IPhone I see a notice
When I try sending emails on my IPhone I see a notice reading "cannot send email: your mailbox is full." When I've seen this several times before, I delete most emails in my Trash folder and then I ca… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I just set up a new work email, it is not sending emails
I just set up a new work email, it is not sending emails with Outlook, (however I'm able to send using Outlook Live and Ox) … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I can receive emails but I cannot send emails. I am running
I can receive emails but I cannot send emails. I am running windows 7 with microsoft office 2007 for my version of outlook. This happened just this past weekend. … read more
Cody
Cody
Computer Science
2,449 satisfied customers
I cannot send or receive emails, I believe some one may have
I cannot send or receive emails , I believe some one may have compromised my email pass word … read more
Cody
Cody
Computer Science
2,449 satisfied customers
Cannot send or receive email using. Started two days ago.
Cannot send or receive email using***@******.***. Started two days ago. Have only one associated device, a desktop. Everything has worked well for years, and have no idea what any password ***** Telep… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I love my iPad. I live in Montreal where I bought it. I have
I love my iPad. I live in Montreal where I bought it. I have taken it to China and to many countries in Europe. I have never had any trouble with send emails. Right now I am in Mexico, have been since… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My outgoing mail is going into my outbox and not going out
My outgoing mail is going into my outbox and not going out as Sent mail. Just sitting stuck in an outbox. How can I get my outgoing mail Sent to the recipients? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I can receive incoming e-mails but cannot send outgoing from
i can receive incoming e-mails but cannot send outgoing from Outlook 2010 - get an error ... "The server responded: 550 Please configure your … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a couple e-mails that were "sent" and are in the
I have a couple e-mails that were "sent" and are in the outgoing queue -- but one of them is over the size limit and triggered a diagnostic message that it is unsent. The second message remains unsent… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Hello! Ive been using Thunderbird for a few years to send
Hello! I've been using Thunderbird for a few years to send out invitations. I'm limited to 99 emails per group and a total of 990 emails per 24 hour period. This is an anti-spam constraint I can deal … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I cannot send email from my computer (windows 8). Have sb
I cannot send email from my computer (windows 8). Have sbcglobal.net I do receive mail, just cannot send… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Using MS Office for Mac 2011, I know I tried sending (and am
Using MS Office for Mac 2011, I know I tried sending (and am still trying) to send a email that is too big. However I cannot find the "send" folder or "outbox" where I can see and kill off the offendi… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
I have Windows 7. My friend installed Microsoft Office with
I have Windows 7. My friend installed Microsoft Office with Outlook. The incoming/outgoing settings are correct but I'm unable to send or receive emails… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
You helped me move my Outlook 2007 from my Vista PC to
Hi Bernie, You helped me move my Outlook 2007 from my Vista PC to windows 7 PC about 2 weeks ago. I'm having trouble when I scan a document on my HP printer and then it gets stuck in my Outlook outgoi… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
I installed MS Office 2010 and am having problems configuring
I installed MS Office 2010 and am having problems configuring Outlook to my yahoo.cm email account. I cannot get past the step that tries to send a test message. Any suggestions?… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x