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I am having problems resetting my password. It's not

Customer Question
Hi I am having...

Hi I am having problems resetting my password. It's not recognizing my***@******.*** as valid account... but it is.. I use it on my phone all the time. Haven't entered password ***** months and months... I have gone thru the reset process it won't accept, says it doesn't recognize my account all the way to the point I have it send verification code to my other email on files w/ gmail...

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Yes... on my phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My phone number on file is old... But, I do remember it...(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Don't have that phone number anymore... I should have security questions...

Submitted: 7 months ago.Category: Email
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Answered in 7 minutes by:
11/27/2017
Email technician: Sandy, Computer Specialist replied 7 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,896
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Email technician: Sandy, Computer Specialist replied 7 months ago

Please call up on the old number and check if someone picks that up and tell him/her that this is your old account and you need the code received on it.

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Customer reply replied 7 months ago
done
Email technician: Sandy, Computer Specialist replied 7 months ago

Do you get a response from someone when you call on the old phone number?

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Customer reply replied 7 months ago
I don't think I need remote connection... this should be relatively easy
Customer reply replied 7 months ago
I certainly am not paying for a problem that is on Google's end, not mine
Email technician: Sandy, Computer Specialist replied 7 months ago

We are Justanswer tech support team, an independent tech service provider.

Do you get a response from someone when you call on the old phone number?

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Customer reply replied 7 months ago
not a valid number anymore... isn't there a way for google to go into my account and change my phone number. .. this is all I'm trying to do is reset my contact information. I can check my email on my phone and thru the APP, but I can't change my profile settings
Customer reply replied 7 months ago
no, not a valid number
Customer reply replied 7 months ago
it seems google should be fixing this
Customer reply replied 7 months ago
it's not a tech problem... it's an issue w/ google
not recognizing my email address, that is clearly established
Email technician: Sandy, Computer Specialist replied 7 months ago

Please try to reset your email account password *****:

Click the link:

http://gmail.com

Click Forgot your Password.

And follow on-screen instructions to create a new password.

if you're not able to create new password, please fill out all other details while filling out the details.

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