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Cannot get gmail. I don’t know maybe outlook. I am receiving…

Customer Question
Cannot get gmail Technician's...

Cannot get gmail

Technician's Assistant: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?

I don’t know maybe outlook

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I am receiving my msn mail but not my wife’s gmail.

Submitted: 7 months ago.Category: Email
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Answered in 3 minutes by:
11/27/2017
Email technician: Sandy, Computer Specialist replied 7 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,884
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

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Email technician: Sandy, Computer Specialist replied 7 months ago

First of all, please try to login into your gmail webmail account.
Click the link: http://gmail.com
Click "Sign in".
And enter your email address and password.
If you're able to login, please click "forgot password".
And then follow on-screen instructions to create a new password.
Keep me posted.
I will be standing by.

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Email technician: Sandy, Computer Specialist replied 7 months ago

Hi,

I'm following up with you to see how everything is going.

Do you still need help with this? I will call you directly over the phone.

If yes, please let me know.

And kindly if you can take a second to rate my service(-OK or more-by clicking stars at the top of the page and choose submit) to compensate me for my work, work and efforts, that would be greatly appreciated.

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Customer reply replied 7 months ago
No luck. Continues to go to old email obsolete account. I am in a loop.
Email technician: Sandy, Computer Specialist replied 7 months ago

May I connect with you over secure remote session and fix/check the issue directly?

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Customer reply replied 7 months ago
Call me first(###) ###-####and explain, please.
Email technician: Sandy, Computer Specialist replied 7 months ago

Please give me some time. I will call you back.

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Email technician: Sandy, Computer Specialist replied 7 months ago

Okay, I will call you in 10-15 minutes again.

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Email technician: Sandy, Computer Specialist replied 7 months ago

I'm opting out and leaving it for other experts. Thank you.

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Sandy
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,884
6,884 Satisfied Customers
Experience: B.Tech, I have 10+ years of experience in fixing email issues.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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