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I can't receive emails from my sister in New Zealand. Can…

Customer Question
I can't receive emails...

I can't receive emails from my sister in New Zealand. Can you help me with this?

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I am checking in my gmail account.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I don't think so, I am getting all emails from everyone else as far as i can tell.

Submitted: 7 months ago.Category: Email
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Answered in 4 minutes by:
11/26/2017
Email technician: Martin, Network Engineer replied 7 months ago
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,123
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

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Email technician: Martin, Network Engineer replied 7 months ago

Sorry to hear you're having trouble with your email.

What does her email address end with? For example @gmail.com @hotmail.com

Regards,
Martin

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Customer reply replied 7 months ago
ol
Email technician: Martin, Network Engineer replied 7 months ago

Could you repeat your last message for me please

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Customer reply replied 7 months ago
her email ends with clear.net.nz
Email technician: Martin, Network Engineer replied 7 months ago

Thank you.

What error does she get when she tries to send you an email?

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Customer reply replied 7 months ago
she doesn't get an error. she thought i was getting her emails. it was only when my other sister showed us an email from her that i realized i wasn't getting her messages.
Email technician: Martin, Network Engineer replied 7 months ago

Do you check your emails from Gmail.com within your browser?

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Customer reply replied 7 months ago
by the way, i sent her an email asking for a reply as a test. my wife got her copy but i didn't .
Email technician: Martin, Network Engineer replied 7 months ago

Great info, thanks

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Email technician: Martin, Network Engineer replied 7 months ago

Can you do a search within Gmail.com for:

in:all

And tell me if you see her anywhere in that list

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Customer reply replied 7 months ago
ok
Email technician: Martin, Network Engineer replied 7 months ago

Thank you

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Customer reply replied 7 months ago
i went back and checked her messages my other sis fwdd to me . My sis in NZ us now using two other email addresses
gmail and outlook. I didn't get those messages either.
Email technician: Martin, Network Engineer replied 7 months ago

May I connect with you remotely to troubleshoot the issue directly?

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Customer reply replied 7 months ago
i just had an issue come up here i have to address. i'll call back in later.
thanks, bye.
Email technician: Martin, Network Engineer replied 7 months ago

Sure, no problem

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