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I am unable to send and receive messages using one of my…

Customer Question
Hi there, I am...

Hi there, I am unable to send and receive messages using one of my gmail accounts

Technician's Assistant: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?

I am checking it from gmail and my connection is good. My other gmail account is working just fine

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No, I went into my settings and made sure that there was nothing blocked. I usually get the mail sent to my phone and my computer. The last email I received was on 11/23 which is very shocking considering it was Black Friday weekend and store send many emails and coupons!

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, thats all. Thank you. I just need this issue resolved

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
11/26/2017
Email technician: Cody, Senior Systems Administrator replied 8 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 4,033
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 8 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 8 months ago
Hi Cody, yes. Thanks
Email technician: Cody, Senior Systems Administrator replied 8 months ago

to connect me;
Please download and run this file and provide me the ID/Password:
https://download.teamviewer.com/qs

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Customer reply replied 8 months ago
It’s asking me for my partners ID
Email technician: Cody, Senior Systems Administrator replied 8 months ago

you should have an ID on your side

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Customer reply replied 8 months ago
Am i creating one? The field is blank, I’ve never used the app before
Customer reply replied 8 months ago
332 426 745
Customer reply replied 8 months ago
Is the ID I believe
Customer reply replied 8 months ago
I’m putting the ID in and the app immediately closes
Email technician: Cody, Senior Systems Administrator replied 8 months ago

try this

go here to connect me; https://tinyurl.com/ybva43a2
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 8 months ago
Ugh that’s not working either! And the girl Pearl that connected me to you said it was $5 and i just got charged $42. That is not ok
Customer reply replied 8 months ago
My issue is not resolved and i just paid $42. Thank you for your help. Can you please provide a refund or connect me to someone who can?
Email technician: Cody, Senior Systems Administrator replied 8 months ago

ok

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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