How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Due to the recent Yahoo breech, I took the suggestion to

Customer Question

Due to the recent Yahoo breech, I took the suggestion to change my email password. I have access to att.com with the new password, but have not been able to access my att/.yahoo email account for over a week. Every time I try to resolve the issue, all I can get is a screen saying that there's a problem, give it some time and try again. I have important information sent through my email and really need to get into my accoount.
JA: Are you logged into your Yahoo account on any other devices?
Customer: Cell phone, tablet, laptop,and desktop all without access.
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: yes
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I don't want to receive email by cell phone, too annoying
Submitted: 11 months ago.
Category: Email
Expert:  Sandy replied 11 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

Expert:  Sandy replied 11 months ago.

May I connect with you over secure remote session and fix/check the issue directly?

Expert:  Sandy replied 11 months ago.
May I connect with you over secure remote session and fix/check the issue directly?