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Having problem with my google email account. Gmail. By phone…

Customer Question
Having problem with my...

Having problem with my google email account

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

By phone but my current phone is being replaced due to low bat

Technician's Assistant: What troubleshooting have you tried?

I have two gmail accounts on my phone that is another problem I have since I don't remember gmail passwords

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I cant reset my passwords and im not having luck

Submitted: 7 months ago.Category: Email
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Answered in 12 minutes by:
11/26/2017
Email technician: Moses C,
 replied 7 months ago
Moses C
Category: Email
Satisfied Customers: 944
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.

Do you have access to the recovery phone number and the alternate email given to the gmail account?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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