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My gmail account is. I have been trying to access this on my…

Customer Question
My gmail account is***@******.***...

My gmail account is***@******.***. I have been trying to access this on my cell phone. I have requested several times to reset my password. After I reset it, I am asked to enter the new password. I enter the new password ***** I am told it is the wrong one. What do I do?

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Yes. On my Laptop PC

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes. Do you want them now?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My phone number is(###) ###-####

Submitted: 7 months ago.Category: Email
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Customer reply replied 7 months ago
please call me instead at(###) ###-####
Answered in 6 minutes by:
11/25/2017
Email technician: Kris Rodgers, IT Manager replied 7 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
Just today. I am able to log on to my Laptop email with the new password. I am NOT able to log on to my phone with the new email address.
Customer reply replied 7 months ago
My phone is the only problem.
Email technician: Kris Rodgers, IT Manager replied 7 months ago

Are you talking to me on a computer?

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Email technician: Kris Rodgers, IT Manager replied 7 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

Ask Your Own Email Question
Customer reply replied 7 months ago
I am not having any problem with the PC. The phone is where I cannot access my email.
Customer reply replied 7 months ago
Can you call me at(###) ###-####
Email technician: Kris Rodgers, IT Manager replied 7 months ago

If possible we need t unlock your account on your PC first.o

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Customer reply replied 7 months ago
I am replying from my phone
Email technician: Kris Rodgers, IT Manager replied 7 months ago

Do you have a pc we can use

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