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I have had a gmail account with the same address for many…

Customer Question
I have had a...

I have had a gmail account with the same address for many years, but for some reason I can't sign in to my account on my desk top, but my iphone and ipad are OK. Help!

Technician's Assistant: Are you logged into your Gmail account on any other devices?

I guess so since I just sent and received test emails from my ipad to my wife with no problem

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I tried the security security code text messages on my iphone but they were no help. On proceeding with the security questions I got stuck on when did I open my account? I have no idea! NOTE: i tried sending an email to myself using Firefox, but it was sent to an address that I haven't used in years - of course it was not delivered.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That's all I have at the moment. Bear with me please. I am a technology dunce. Thanks

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
11/25/2017
Email technician: Cory, Support Technician replied 7 months ago
Cory
Cory, Support Technician
Category: Email
Satisfied Customers: 3,499
Experience: 5+ years of email experience
Verified

Welcome, I am Cory. Thank you for using Justanswer.

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Email technician: Cory, Support Technician replied 7 months ago

You can verify the phone number?

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Email technician: Cory, Support Technician replied 7 months ago

Do you get a text from Microsoft?

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Customer reply replied 7 months ago
No
Email technician: Cory, Support Technician replied 7 months ago

You said the messages you got were no help?

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Customer reply replied 7 months ago
No thanks on the extra charge. I'll find someone else
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,819
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
What's the version of your iOS on the iPhone?
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Email technician: bbao, IT Consultant replied 7 months ago
BTW, please ignore the promotion for remote assistance at $39. It was not posted by the experts, by the site instead. We do not need it for your case.According to your scenario with a iPhone still having access to the same Gmail account you can reset the password ***** your iOS device, if your version of iOS support it.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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