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I cannot open my e-mail because my old laptop broke and in…

Customer Question
I cannot open my...

I cannot open my e-mail because my old laptop broke and in moving to a new place, lost my password.

Technician's Assistant: Are you logged into your email account on any other devices?

Sadly, no.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Sorry, no. I'm***@******.***

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Sorry, no.

Submitted: 8 months ago.Category: Email
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Answered in 30 minutes by:
11/25/2017
Email technician: Kris Rodgers, IT Manager replied 8 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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