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Unable to receive emails. Not sure. Not sure of that too I'm…

Customer Question
Unable to receive emails ...

Unable to receive emails

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Not sure

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not sure of that too I'm have a advast anti virus

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not sure I not really up with this sorry

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
11/25/2017
Email technician: Jason Jones, Computer Technician replied 7 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,251
Experience: 10+ years of work experience.
Verified

Hello,
I look forward to helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Ask Your Own Email Question
Customer reply replied 7 months ago
internet explorer
Email technician: Jason Jones, Computer Technician replied 7 months ago

I am sorry to report, but it appears that your bank or credit card company is blocking the payment. You will have to contact your bank or credit card company, let them know that the payment is okay to be processed and that they need to remove the block. Once the block is removed, you may click the "Accept this Offer" button once more to accept.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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2,556 Satisfied Customers
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