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I forgot my google password for my tracfone. 5073040149

Customer Question
I forgot my google...

I forgot my google password ***** my tracfone

Technician's Assistant: Are you logged into your email account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:(###) ###-####

Submitted: 7 months ago.Category: Email
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Answered in 1 hour by:
11/25/2017
Email technician: Kris Rodgers, IT Manager replied 7 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
couple hours ago
Email technician: Kris Rodgers, IT Manager replied 7 months ago

Have you been throuh the account recovery?

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Customer reply replied 7 months ago
no
Email technician: Kris Rodgers, IT Manager replied 7 months ago

Are you on mac or windows?

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Customer reply replied 7 months ago
windows
Email technician: Kris Rodgers, IT Manager replied 7 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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Customer reply replied 7 months ago
thanks for your help but that is too much work for finding my password. I guess I have to buy a new one. Thanks anyway.
Email technician: Kris Rodgers, IT Manager replied 7 months ago

Are you sure?

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Customer reply replied 7 months ago
thanks
Email technician: Kris Rodgers, IT Manager replied 7 months ago

OK thanks

I can help you set up your new one at no extra cost if you wish..

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

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Kris Rodgers
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
4,548 Satisfied Customers
Experience: IT Manager at Wood Group PSN

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