Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I had live mail. My comp guy deleted it as he said no longer…

Customer Question
I had live mail...

I had live mail. My comp guy deleted it as he said no longer supported. I have gmail and would send anything I wanted saved to my docs to my live mail address and anything saved was garbled and could not be read. I can no longer save any gmails to my docs. What now?

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

On comp or iphone thru web browser (google)

Technician's Assistant: What troubleshooting have you tried?

Not really anything

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 34 minutes by:
11/25/2017
Email technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Email Question
Email technician: Cody, Senior Systems Administrator replied 7 months ago

You want to save emails as word documents?

Ask Your Own Email Question
Customer reply replied 7 months ago
Cannot read emails sent to address that used live mail. Gmail was picking up, but not happening at present. Also cannot read ones that were previously saved, as garbled
Customer reply replied 7 months ago
I just want answers not remote assistance hooking into my system
Customer reply replied 7 months ago
Will you be answering or did I just waste $5
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Gmail won't let my IMAC pick up my gmail emails. I access it
I access it through the IMAC mail, well I used to be able to, and on our Iphones. Iphones still get the gmail emails. The IMAC no longer does. Tried deleting the gmail account on the IMAC and reinstall, but it won't reinstall now. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I would like to recover a gmail account number. I usually
I usually use my PC and need the number for an account on my cell phone … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
I had an Acer tech help me do a powerwash, he said I would
I had an Acer tech help me do a powerwash, he said I would NOT loose my google docs, I did. Can you help recover them? … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
My son has a iPhone 6, he cant remember his iCloud email,
Hello my son has a iPhone 6 , he cant remember his iCloud email, can u help me out … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I cant delete an email I deleted his contacts and his
I cant delete an email I deleted his contacts and his hangout acc**t but his email is still active and under actions it just says edit contacts what do I do next … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I keep getting gmail for someone else. I suspect it is
I keep getting gmail for someone else. I suspect it is because while the letters in our two addresses, he has a period somewhere in his and thus his email is routed to me. I read that google ignores p… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My son can send email but not receive it. We don't know why?
My son can send email but not receive it. We don't know why? It just started today with his gmail account. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I've rec'd no emails for 3 days, nor can I send any--I
HI--I've rec'd no emails for 3 days, nor can I send any--I really don't care about the "lost" ones--just want my service back! Please be patient with me, as I am not … read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I still cannot receive or send email on my iphone. I live in
I still cannot receive or send email on my iphone. I live in Fresno, CA. Is it still down? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I get the message when I go to my PC: drop down says
I get the message when I go to my PC: drop down says imap.gmail.com needs user id and password ***** server for email. I don't know what password ***** when I just contacted google, he said it's not g… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I answered a twitter feed and it took me to a explicit site
I answered a twitter feed and it took me to a sexual explicit site that now sends unsolicited texts to my gmail, how do i delete the gmail account? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
Last week my gmail quit receiving or sending emails. Just
last week my gmail quit receiving or sending emails … read more
Cody
Cody
Senior Systems Administrator
3,889 satisfied customers
I have sent this person 3 Gmail about a house but​ he writes
I have sent this person 3 Gmail about a house but​ he writes back that my email address is not showing up ,he wants to send a application please help I really want this house … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I created a subfolder under my personal folder. I did not
I created a subfolder under my personal folder. I did not like how it looked and deleted it. But that deleted my personal file. I had a lot of emails in there that are important. How can I recover the… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
I am trying to setup a Tablet that I bought for my father in
I am trying to setup a Tablet that I bought for my father in law. He remembers his password ***** Gmail, but it doesn't work. So he obviously doesn't remember it correctly. But we just can't seem to d… read more
Yvette
Yvette
Bachelor of Science
17 satisfied customers
Having trouble remembering gmail password and google keeps
Having trouble remembering gmail password ***** google keeps referring me to an old phone number and e-mail address, which are no longer valid … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
My brother accidentally deleted my e-mails off my I-pad(he
My brother accidentally deleted my e-mails off my I-pad(he was setting up his I-phone with my info because he was sending me his phone because he got a new one)+he is more tech minded the me+thought h… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
All emails are being rejected by my gmail email and none are
All emails are being rejected by my gmail email and none are going out from my iPhone or iPad… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x