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I am unable to access my email (Hotmail) on my phone. This…

Customer Question
I am unable to...

I am unable to access my email (Hotmail) on my phone. This is the account that enables me to download apps. Can I change the email account to access the apps?

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes, and I reset my password. However, it tells me to go to my Hotmail account to set up my Apple ID. But when I go to my email address it doesn't exist.

Submitted: 7 months ago.Category: Email
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Answered in 13 minutes by:
11/25/2017
Email technician: Josh, Computer Enthusiast replied 7 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,938
Experience: Email expert with over 5 years experience
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Email technician: Josh, Computer Enthusiast replied 7 months ago

What is the email address that you need help with?

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Customer reply replied 7 months ago
ok
Email technician: Josh, Computer Enthusiast replied 7 months ago

What is the email address that you need help with?

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Customer reply replied 7 months ago
The email address is***@******.***
Email technician: Josh, Computer Enthusiast replied 7 months ago

I can see***@******.*** registered under an Apple ID.

Are you trying to reset the password ***** your email account or the Apple ID account?

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Customer reply replied 7 months ago
I don't know, I went thru the security questions to reset my password ***** I did, then I was told to go to that webpage to follow instructions to set up my apple Id
Customer reply replied 7 months ago
I could not find it as they said the Hotmail account isn't the right account that it has changed to outlook
Email technician: Josh, Computer Enthusiast replied 7 months ago

Which website did you go through the security questions on?

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Customer reply replied 7 months ago
To be honest I don't know. This is my 1st smart phone and I had to set up multiple accounts (icloud, etc.) and I didn't know at the time that the Hotmail account controlled the apps on the phone. Don't get old Josh.
Email technician: Josh, Computer Enthusiast replied 7 months ago

Ha!

In order to assist you, I will need to know if you are trying to reset your iCloud/Apple ID password ***** the actual email account.

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Customer reply replied 7 months ago
If I use the icloud account will it allow me to open and download apps?
Customer reply replied 7 months ago
Josh, I believe I fixed the problem.
Email technician: Josh, Computer Enthusiast replied 7 months ago

Great to hear!

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Customer reply replied 7 months ago
Peace out
Email technician: Josh, Computer Enthusiast replied 7 months ago

Enjoy the rest of your weekend

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