Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I got a new password, but I want to go back to what I had.

Customer Question
I got a new...

I got a new password, but I want to go back to what I had

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Customer:***@******.***

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Browser

Technician's Assistant: What troubleshooting have you tried?

I was trying to order something on Facebook a few days ago and in the process I lost my password ***** was give six numbers. My photo is gone. I want to go back to my password

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I hope I can get back my photo and all I had on my timeline

Submitted: 8 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 hours by:
11/25/2017
Email technician: bbao, IT Consultant replied 8 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,984
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Which or what kind of passeord is it? Gmail password ***** Facebook password?
Do you mean you do want to use the previous password ***** the services (
Email or Facebook)?
Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Nothing wrong with my email. Problem to log in to FB. They
Nothing wrong with my email. Problem to log in to FB. They have my old phone number wich is doesn't exist anymore but FB keep sending entry cod to that number. I can't swich number with out log in in … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
I forgot my Facebook password. And I've been trying from 2
To change the password ***** get back into my Facebook account … read more
Irina Kravchenko
Irina Kravchenko
Engineer of information networks
1 satisfied customers
It's my Facebook. Someone has hacked me 3 times today and I
It's my Facebook. Someone has hacked me 3 times today and I cannot reset my password … read more
bbao
bbao
IT Consultant
1,984 satisfied customers
I just opend a new Facebook acct but how do I log. It is
It is very complicated. I thought I deleted my old acct years ago and here I am in again. I want the new one I signed up for this week … read more
John
John
System/Network administrator
High School or GED
2,074 satisfied customers
I for got my password for my old account and the number and
hello i for got my password ***** my old account***@******.*** and the number and email over there is gone … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I called the phone number earlier and I was told there would
I called the phone number earlier and I was told there would be a charge of $49 for my problem. Someone has apparently used by mobile phone number to set up an account on facebook a few weeks ago. I g… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am trying to create a facebook account, keeps rejecting
I am trying to create a facebook account, keeps rejecting the personal information. Will you help? … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
94 satisfied customers
Sometime last Saturday I lost access to facebook, all I had
Hi, sometime last Saturday I lost access to facebook, all I had to do was type f on google and that brought me on facebook. My login e-mail was***@******.***, I have tried following directions like pu… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I had a facebook page with tons of friends, listings etc.
I had a facebook page with tons of friends, listings etc. Once day it was gone. Then I got a notice from facebook and my page was there again minus all the contact, friends, etc. How can I get the old… read more
bbao
bbao
IT Consultant
1,984 satisfied customers
This about facebook, I can see my messages from my friends
I can see my messages from my friends but when i click onto friends bytton it says my phone number is ***** right but(###) ###-####is my orignal number when set facebook 2 years ago when we switch iphone 6 to 7 i lost it but my wifes it did not effect. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Have a hard time getting logged on to Outlook, it's
it's periodic, just had a small stroke and can't get a new password ***** … read more
Cody
Cody
Computer Science
2,449 satisfied customers
I forgot my password and my phone number changed linking to
i forgot my password ***** my phone number changed linking to my gmail and facebook account.so i have no access to my gmail account. can you please help me? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I need help with Facebook. Can you help with that? A couple
I need help with Facebook. Can you help with that? … read more
QCIHDTM
QCIHDTM
Vocational, Technical or Trade Scho
513 satisfied customers
Cannot find my email trying to close facebook account they
cannot find my email trying to close facebook account they sent a six digit password ***** i cannot find my account to use the new pw to close the acct on***@******.*** my new updated account an cell … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
High I forgot my password and have change my cellphone
High I forgot my password ***** have change my cellphone number that was attached to it how can I get in my email … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Its my facebook...I try and login and it says "sorry content
Its my facebook...I try and login and it says "sorry content no longer available" … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have lost access to my facebook and can not remember the
I have lost access to my facebook and can not remember the Hotmail account id in order to reset the password. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Is this a paid site? JA: Sometimes things that you think
I am trying to delete a gmail account but I can't remember the password, and I cannot reset the password ***** the email account it sends me to has previously been deleted. I was on the phone for an hour with a google tech yesterday, and she was like "oh well." I can't remember the answers to the stupid questions in their prompt. Their questions are like when did you create the account? That was about 10 years ago. I can't remember the exact date and year. I can't remember the last password ***** I wouldn't be here asking how to do it. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x