Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I cannot get into my instagram account and can't seem to get…

I cannot get into...

I cannot get into my instagram account and can't seem to get help

Technician's Assistant: When did you last update Instagram?

Well today. I tried to reset my password ***** it sends it to a strange email address. Sooooo - I linked my FB account and it started me all over with a second account. I don't need a second account. I just need my current account with my correct email address

Show More
Show Less
Ask Your Own Email Question
Answered in 16 minutes by:
11/25/2017
Karthik Nagarajan
Karthik Nagarajan, Computer Engineer
Category: Email
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Email Question
Customer reply replied 8 months ago
OK

Before we proceed further, I would like to ask you few question about this problem. May I know what is the domain name of the Instagram account, Is it gmail, yahoo, outlook? The reason why I am asking is we can go ahead and try with resetting the account.

Karthik Nagarajan
Karthik Nagarajan, Computer Engineer
Category: Email
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified
Karthik Nagarajan and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 8 months ago
Is the total price $39 or is it $39 plus the initial $5?
Customer reply replied 8 months ago
I am almost positive the domain is yahoo. I signed up with my user name but I used my sbcglobal.net email

I am a user of the site just like you and I am not sure about the price information. You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support

I will be taking care of this issue by taking a remote access using secure remote connect. Now could you please click on the given below link http://www.justanswer.com/remotedesktop/join.aspx?Session=95f10848-42b3-420a-aa96-921d046cb31b

Ask Your Own Email Question

If you have computer windows operating system, please click on the link below http://www.justanswer.com/remotedesktop/join.aspx?Session=95f10848-42b3-420a-aa96-921d046cb31b

Ask Your Own Email Question

I could see that your Instagram USER ID is tbrodriguez and you're unable to login and your to tried to sign in with the facebook login and it created a new Instagram account. I tried to reset the password ***** the verification code was send to different email (m*****@m**.nu) and you don't any access to this email. I am not sure how to contact Instagram support. In this case I will opt-out and allow another expert to take over. Other experts will be able to see this question and the conversation which you had with me and they will be providing you a proper solution. Thank you for your patience.

Ask Your Own Email Question
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,986
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Do you still need help here? I notice this is an accepted question, so just double check before working on it. Thanks.
Ask Your Own Email Question
Customer reply replied 8 months ago
No I still need help. The issue has not been resolved
Customer reply replied 8 months ago
Oh and yes I still need help - thanks
Can I know what's the issue now? The exact same issue as above, or a new related issue?
Ask Your Own Email Question
Customer reply replied 8 months ago
the same issue. It was never resolved
Okay. As it is an accepted question, I need to obtain permission from the site for working on this kind of question, please bear with me for while and I will update here once approved. Thnaks for your patience.
Ask Your Own Email Question
Customer reply replied 8 months ago
OK
Customer reply replied 8 months ago
Have you made any progress?
I am reallysorry. I haven't received any update, though the request was submitted last night.
See. Will update you once available.
Ask Your Own Email Question
Customer reply replied 8 months ago
OK

Sorry for reply late and thanks for your patience. I can start on this question now.

I guess your home page at Instagram from https://www.instagram.com/tbrodriguez/

Please confirm if those Russian-like characters were posted by you? Or a sign of being hacked?

Ask Your Own Email Question
Customer reply replied 8 months ago
No that is absolutely not me. I know I have been hacked

Did you try logging in from an Instagram app running on iOS or Android?

Tap Need more help? below Send Login Link, then follow the on-screen instructions. Note: If you think your username or email was changed as a result of your account being hacked, you can try these steps again using both your username and email.

Ask Your Own Email Question
Customer reply replied 8 months ago
iOS
Customer reply replied 8 months ago
I cannot do anything. I realized I was hacked when I tried to log in and had to reset my password. The reset email was went to some unknown email.
Ask Your Own Email Question
Customer reply replied 8 months ago
all it did was create a second Instagram account and it was taken over as well. I just want my original account fixed and the other one deleted

You got really very limited ways now for your Facebook.

Try report it this way on your iOS settomg

  1. Tap (iOS) or (Android) in the top right of the profile
  2. Tap Report
  3. Follow the on-screen instructions

If you can't see this screen from your Intagram app, try another working account, then report the issue against this issue.

Ask Your Own Email Question
Customer reply replied 8 months ago
OK
Report submitted via the app?
BTW, did you include your original email address which was initially used to sign up with Instagram? This is key info to identify you were the owner. Of course, you must still have access to this email address.
Ask Your Own Email Question
Customer reply replied 8 months ago
I did finally submit a report and used my email. Let’s hope it works
Just a update check, have you received anything from Instagram?As all concerns have been well addressed and the question has been outstanding there for a long while, can you please kindly accept my comments to close this question and rate my service?Closing the question has nothing to do with your connection back to me. You are welcome get back to here to tell any related issues or concerns without extra charge, even after the question has been closed. Just bookmark this question in your browser. Thanks.
Ask Your Own Email Question
Customer reply replied 8 months ago
Sure. I am making progress with Instagram. Thank you for your help

Great! Thanks for the update. Good luck!

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Karthik Nagarajan Your Own Question
Karthik Nagarajan
Karthik Nagarajan
Karthik Nagarajan, Computer Engineer
Category: Email
Satisfied Customers: 519
519 Satisfied Customers
Experience: Senior Engineer at CSS Corp

Karthik Nagarajan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
My instagram page has been hacked. I don't remember. 6
Reverting email change, changing password. All very strange deadends. Like every pathway was hacked … read more
Jeff Ray
Jeff Ray
Graduate of B.S. Computer Science
11 satisfied customers
I'm having trouble with signing in to my instagran account,
Hi I'm having trouble with signing in to my instagran account, I recently tried to link my Instagram to another one of my emails because my other email was compromised but the verification of the emai… read more
bbao
bbao
IT Consultant
1,986 satisfied customers
Somebody hacked my Instagram. I tried my password and the
Somebody hacked my Instagram. I tried my password ***** the person who hacked my account change the email … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
My original FB account was with the email and I cannot get
my original FB account was with the email***@******.*** and I cannot get to it anymore. I never use it but I need to reset my FB account password. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
87 satisfied customers
I forgot my password and can no assess my email account, No,
I forgot my password ***** can no assess my email account … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
I no longer have access to any of the phone numbers or
I no longer have access to any of the phone numbers or emails for my account. I need to reset my password ***** access my email..… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a suspicion that my account has been hacked. I
I have a suspicion that my account has been hacked. I received an email supposedly from FB recently saying there were some strange happenings on my account & to send a photo of myself. It looked genui… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My phone crashed, lost my data. With my new phone, I need to
My phone crashed, lost my data. With my new phone, I need to re-install Instagram. I cannot remember my user name and password ***** Google. I think I am close, but keep getting "not recognized" email… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Just checking (sorry) this is a real person? Ans sorry
okay, thank you, ***** ***** anyways this is kinda of a weird situation, so i understand if you cant help Im trying to help my friend (I can show you the texts) get to her old instagram account, but she doesnt remember the email or password, but we have the account name … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
My old instagram account was set up with an email address I
My old instagram account was set up with an email address I no longer can get access to as it has been replaced with a new email address and I have a new Instagram account with the new email. Is there… read more
Joel
Joel
Security Engineer
Masters
58 satisfied customers
I am trying to open an Instagram account but get a message
I am trying to open an Instagram account but get a message saying my e-mail account is already being used. I've tried opening thru Facebook, but get the same message. I've had that email address for a… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
The email that is linked to my Instagram account is not valid...
The email that is linked to my Instagram account is not valid... hotmail doesn't even recognize it and cannot help since its not a paid email address through them. I need to reset my password ***** ge… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I am unable to log in my account and have forgotten my pw.
I am unable to log in my account and have forgotten my pw. I see my correct email address listed, but the code for changing the pw does not arrive. Can you help?… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
hey,so um Im trying to figure out what email I used for my
hey,so um I'm trying to figure out what email I used for my instagram account since I now have to reset the password. is there anyway I will be able to figure out what email address I used without acc… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I work for a business. A former employee let up a gmail account
I work for a business. A former employee let up a gmail account which is linked to our instagram account. No one here has access to the gmail account, so I can't go to instagram and change the passwor… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Someone is trying to break into my FB account and I keep receiving
Someone is trying to break into my FB account and I keep receiving emails about requesting to change my password! Is there any way to find out who is doing this or at least nearest enough location?… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I forgot the email of my instagram account Instagaram.com/salah can
I forgot the email of my instagram account Instagaram.com/salah can you please help me ?! I don't have a facebook account connected to it… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am trying to get into instagram with my ipad. It says I
I am trying to get into instagram with my ipad. It says I already have an email address registered. Then when I tell it I can't remember my password XXXXX it asks for my email then it says it has no e… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x