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I'm using a windows 10 computer. We've tried resetting

Customer Question
I'm using a windows...

I'm using a windows 10 computer. We've tried resetting password ***** when it gets into all the security questions we can't get anywhere.

Technician's Assistant: Are you logged into your email account on any other devices?

I' I'm logged into my personal email of***@******.***

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Will it be possible to recover the email account at all? I just don't believe so because of Microsoft's policies. But I'm just trying for the family.

Submitted: 7 months ago.Category: Email
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Answered in 2 minutes by:
11/25/2017
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?
Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 7 months ago
The email account in question is***@******.***
Customer reply replied 7 months ago
Lets just forget it. I don't have the computer with me with the account on it.
Email technician: Jess M., Computer Support Specialist replied 7 months ago

Ok. We can resume with this later and any time when you are available with the computer where this account has been regularly accessed before.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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