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I been locked out of my cell phone it is asking for my

Customer Question
I been locked out...

I been locked out of my cell phone it is asking for my google account information I tried to sign in with my username [email protected],com it will not take my password ***** password ***** been changed about 10 times with in the last 2 days

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
11/24/2017
Email technician: Kris Rodgers, IT Manager replied 7 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
since about 12PM central time yesterday 11-23
Email technician: Kris Rodgers, IT Manager replied 7 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the block
Regards
Kris

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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