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I am having trouble signing onto Windows Live Mail, It will…

Customer Question
I am having trouble...

I am having trouble signing onto Windows Live Mail, It will eventually sign-on, but it takes as long as 2 minutes to respond, Signing onto explorer internet is no problem. Need advice to correct.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

?

Submitted: 7 months ago.Category: Email
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Answered in 4 minutes by:
11/24/2017
Email technician: sudipto_dutta, Computer Hardware Engineer replied 7 months ago
sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Email
Satisfied Customers: 6,113
Experience: Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Email technician: sudipto_dutta, Computer Hardware Engineer replied 7 months ago

Can you tell me which email service provider do you use?

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Customer reply replied 7 months ago
Windows Live Mail
Email technician: sudipto_dutta, Computer Hardware Engineer replied 7 months ago

Do you use Windows Live Mail program or email service?

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Customer reply replied 7 months ago
I do not want the free trial
Email technician: sudipto_dutta, Computer Hardware Engineer replied 7 months ago

Then, just ignore that.

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Customer reply replied 7 months ago
I use windows Live
Email technician: sudipto_dutta, Computer Hardware Engineer replied 7 months ago

Ok, so you face this problem when using the Windows Live program?

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Customer reply replied 7 months ago
this is the only time
Email technician: sudipto_dutta, Computer Hardware Engineer replied 7 months ago

When you open the Windows Live program, is it ask for the password?

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Customer reply replied 7 months ago
No, it does not
Email technician: sudipto_dutta, Computer Hardware Engineer replied 7 months ago

Can you tell me, which email service provider do you use, like Gmail, Yahoo etc.?

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Customer reply replied 7 months ago
ptd.net
Email technician: sudipto_dutta, Computer Hardware Engineer replied 7 months ago

Ok, please follow the steps from the link below and change the outgoing server to 587 and let me know.

http://www.ptd.net/help-desk/email-communication/how-setup-your-email/change-your-email-settings-use-smtp-port-587#content-175

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Customer reply replied 7 months ago
Thanks for any info sso far. I am sorry, but I will have to get back to you ar s later date. THANK YOU
Email technician: sudipto_dutta, Computer Hardware Engineer replied 7 months ago

No problem, try those steps and let me know.

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