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I'm trying to set up a gsuite account for my business email…

Customer Question
Hi there - I'm...

Hi there - I'm trying to set up a gsuite account for my business email but I can't sign up because apparently someone is using my biz email (*****@******.***) as their personal email. how do I check if I've signed up previously, or if someone else is actually using it. I'm still receiving emails. I'm currently with GoDaddy

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

GoDaddy

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Logging on through GoDaddy on a desktop to access my business emails.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thats fine

Submitted: 8 months ago.Category: Email
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Answered in 11 minutes by:
11/24/2017
Email technician: Kris Rodgers, IT Manager replied 8 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Email technician: Kris Rodgers, IT Manager replied 8 months ago

OK - are you using that address on gmail?

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Customer reply replied 8 months ago
No! This is the issue
Email technician: Kris Rodgers, IT Manager replied 8 months ago

OK well someone is, you will need to login as it and remove it from gmail.

Have you tried resetting the password?

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Customer reply replied 8 months ago
How do I log in, if its not me! This is not helpful.
Email technician: Kris Rodgers, IT Manager replied 8 months ago

It will be you, maybe you forgot.

Go to gmail.com and go through the forgot password *****

I can connect and do this for you If you like.

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Customer reply replied 8 months ago
no thanks
Email technician: Kris Rodgers, IT Manager replied 8 months ago

Please do this and let me know

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