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I am unable to sign into my gmail account. I have tried and…

Customer Question
I am unable to...

I am unable to sign into my gmail account. I have tried and tried to get it to accept my password, but I think it is totally screwed up. I need to get into that email account. Can you help?

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Well I use it from the Nook, but I have not been able to log in anywhere.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes, it didn't help. I don't have messaging on my phone to receive a code,

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Hard to tell, just frustrated

Submitted: 9 months ago.Category: Email
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Answered in 7 minutes by:
11/24/2017
Email technician: Kris Rodgers, IT Manager replied 9 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 9 months ago
6
months
Email technician: Kris Rodgers, IT Manager replied 9 months ago

Have you been through the google recovery wizard?

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Customer reply replied 9 months ago
Hello? I wonder if you are there
Customer reply replied 9 months ago
What is that Please? we have attempted several times to login
This is my personal email, and it has been very difficult to get help
Customer reply replied 9 months ago
I can not afford more money from the internet, and I am starting feel uncomfortable.
Customer reply replied 9 months ago
if you can't help, please return the $5 I had to pay to get nowhere.
Email technician: Kris Rodgers, IT Manager replied 9 months ago

Are you aware of the costs?

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Customer reply replied 9 months ago
it said $5 would solve my problem, it hasn't and apparently will not
Email technician: Kris Rodgers, IT Manager replied 9 months ago

The service is not $5.00 and you have been charged more than that.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know and we can continue.
Regards
Kris

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Jess M.
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Category: Email
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