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I cannot log in. I have a new computer and I cannot log in…

Customer Question
I cannot log in...

I cannot log in. I have a new computer and I cannot log in to my yahoo email account

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

Only on my mobile phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I do not know

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Only that I desperately need help

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
11/24/2017
Email technician: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Email technician: Bryan, Computer Support Specialist replied 7 months ago

Could you let me know what's your Yahoo email address?

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Email technician: Bryan, Computer Support Specialist replied 7 months ago

OK, open up www.yahoomail.com on your computer now - are you able to sign in to your email account on that website?

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Customer reply replied 7 months ago
That is not a viable address
Email technician: Bryan, Computer Support Specialist replied 7 months ago

What exactly did you open up now? Can we go ahead with a secure remote session so that I can check the account at your screen?

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Customer reply replied 7 months ago
I cannot log into my yahoo account
Email technician: Bryan, Computer Support Specialist replied 7 months ago

Can we go ahead with a secure remote session so that I can check the account at your screen?

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Customer reply replied 7 months ago
I am not going to pay addional 40 or 50 $$ to reset my password
Email technician: Bryan, Computer Support Specialist replied 7 months ago

OK.

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Customer reply replied 7 months ago
Do I just wasted 5$ ??
Email technician: Bryan, Computer Support Specialist replied 7 months ago

Open up the following link now:

https://login.yahoo.com/forgot?

Are you able to reset and create a new password ***** your Yahoo account at this page?

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Customer reply replied 7 months ago
That took me to the yahoo home page
Email technician: Bryan, Computer Support Specialist replied 7 months ago

That's why I need to set up a remote session; you are not following the steps correctly here. Thanks.

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Customer reply replied 7 months ago
I am entering the info you gave exactly as you gave it
Email technician: Bryan, Computer Support Specialist replied 7 months ago

OK.

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Customer reply replied 7 months ago
I entered the yahoo.com/forgot again and it took me to myatt and the page here says it is “having a problem and something isn’t working right”
Email technician: Kris Rodgers, IT Manager replied 7 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Do you still need help here?

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Email technician: Kris Rodgers, IT Manager replied 7 months ago

Windows or mac?

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Customer reply replied 7 months ago
Windows
Email technician: Kris Rodgers, IT Manager replied 7 months ago

Please run this to allow me to connect: http://www.justanswer.com/remotedesktop/join.aspx?Session=af1fa607-bf2a-4ee6-bd54-0df7523e1847

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Customer reply replied 7 months ago
Not going to pay $40 to recover a password
Email technician: Kris Rodgers, IT Manager replied 7 months ago

There is no extra cost this time for the remote.

But your base charges still apply. It is more than 5.

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Customer reply replied 7 months ago
I am not going to agree to unknown charges either
Email technician: Kris Rodgers, IT Manager replied 7 months ago

You have already agreed to the base charges. Do you know what they are?

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Customer reply replied 7 months ago
I only agreed to a 5 dollar charge
Email technician: Kris Rodgers, IT Manager replied 7 months ago

The service is not $5.00 and you have been charged more than that. (as you agreed to this)
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know and we can continue.
Regards
Kris

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