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Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.
Could you let me know what's your Yahoo email address?
OK, open up www.yahoomail.com on your computer now - are you able to sign in to your email account on that website?
What exactly did you open up now? Can we go ahead with a secure remote session so that I can check the account at your screen?
Can we go ahead with a secure remote session so that I can check the account at your screen?
Open up the following link now:
Are you able to reset and create a new password ***** your Yahoo account at this page?
That's why I need to set up a remote session; you are not following the steps correctly here. Thanks.
Do you still need help here?
Windows or mac?
Please run this to allow me to connect: http://www.justanswer.com/remotedesktop/join.aspx?Session=af1fa607-bf2a-4ee6-bd54-0df7523e1847
There is no extra cost this time for the remote.
But your base charges still apply. It is more than 5.
You have already agreed to the base charges. Do you know what they are?
The service is not $5.00 and you have been charged more than that. (as you agreed to this)I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know and we can continue. RegardsKris