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Cannot get into my email ...forgot password...with

Customer Question
Cannot get into my...

Cannot get into my email ...forgot password...with sbcglobal.net...what should I do

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No just need to access it. thanks

Submitted: 9 months ago.Category: Email
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Answered in 1 hour by:
11/24/2017
Email technician: Cabletech, Computer Support Specialist replied 9 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Email
Satisfied Customers: 691
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

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Email technician: Cabletech, Computer Support Specialist replied 9 months ago

Before we begin, I would like to explain how the site works if this is your first visit here. The page you are viewing offers ads for things like secure desktop connection and a phone call. These are not asked by me and I will explain in our conversation if doing one of those things would help make troubleshooting easier. If you request to do either one, I would be happy to do it with you regardless.

If you are prompted during our conversation to rate me, it is as simple as choosing between 5 stars at the top right corner about my service today. Hopefully, I will earn 5 stars today. It is the only way I receive credit for helping you today.

Some things we work on may not easily be resolved with the given resources (such as needing additional media or hardware issues that require replacement). Please understand I will try my hardest to resolve the issue or answer any questions but some things are out of my control.

Finally, make sure to bookmark this page so you can easily come back to this page. If we are working on this issue and you need to step away, you can always leave me a message on this question. I will respond as soon as I can if I am not online. I check periodically throughout the day if not during my normal business hours.

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Email technician: Cabletech, Computer Support Specialist replied 9 months ago

What is your current email address?

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Email technician: Cabletech, Computer Support Specialist replied 9 months ago

It doesn't appear you are online. When you are, let me know and I'd be happy to help you with the password *****

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Customer reply replied 9 months ago
address:***@******.***
Customer reply replied 9 months ago
I do not agree to this
Email technician: Cabletech, Computer Support Specialist replied 9 months ago

In order to reset the password, I just need to have you go to the site to reset the password ***** I can help you setup the email.

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Email technician: Cabletech, Computer Support Specialist replied 9 months ago

I can provide the steps for you to perform the password ***** If you need further help, please let me know and I'll be happy to walk you through any steps.

Access this link:

https://m.att.com/my/#/forgotLoginLanding?Flow_Indicator=FID

Click the forgot password. Enter your username and last name in those boxes and follow the instructions to reset the password.

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