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For some reason I cn not get into my email. When I try

Customer Question
For some reason I...

For some reason I cn not get into my email. When I try option to retreive or recover.. it claims I can not be found... but yet other avenues say my user name belongs to some one else. That some one else is me...Help this is extremely frustrating

Technician's Assistant: Are you logged into your AIM account on any other devices?

What is AIM account

Technician's Assistant: The Email Technician will be able to walk you through that. Do you have security questions or a phone number on file to help reset your password?

I am not sure when I got out of the nursing rehab center my son set everything up for me but he doesn't remember either

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My home phone number is(###) ###-####if you need to talk with me

Submitted: 8 months ago.Category: Email
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 8 months ago
but the only way I have of yo contacting me is by landline I did give my home landline phone number. the only time I would be unavailable today is between the hours of 3pmand 9pm.
Answered in 1 hour by:
11/24/2017
Email technician: UranMail, Network Administrator replied 8 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Email technician: UranMail, Network Administrator replied 8 months ago

May I connect to your computer securely to troubleshoot the issue directly? (optional extra service)
Once connected, I can troubleshoot the problem and resolve it right on your screen

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Email technician: UranMail, Network Administrator replied 8 months ago

I sent offer for remote Support

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Email technician: UranMail, Network Administrator replied 8 months ago

Seems that payment failed, you would need to update card or contact the bank

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Customer reply replied 8 months ago
Probably because I already paid the $5.00
Email technician: UranMail, Network Administrator replied 8 months ago

$5 is just a deposit towards full price of question and remote assistance which is extra

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Customer reply replied 8 months ago
is my problem being worked on by someone?
Email technician: UranMail, Network Administrator replied 8 months ago

Not yet, do you want to do Remote Assistance or continue in chat?

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Customer reply replied 8 months ago
What more do you need to know I have written it out and also talked with Lee on the phone.. If you have ant more questions for me the all you have to do is ask.. I did pay the $5.00 before and I know it is on recoed for Lee took away the extra payment
Email technician: UranMail, Network Administrator replied 8 months ago

OK, lets continue in chat then. What is the email address ?

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Email technician: UranMail, Network Administrator replied 8 months ago

whats the password ***** you remember?

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Customer reply replied 8 months ago
Hence therein lies the problem...I can not and when other options are tried it tells me I have no account....or the other statement is there is account under my user name... yes it is me... I have been so very frustrated I could just scream.....
Email technician: UranMail, Network Administrator replied 8 months ago

so you do not remember ANY password ***** your account?

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Customer reply replied 8 months ago
No.. my son set it up for me when I came home from the hospital/ nursing rehab (total 8 months) 2.5 years ago it was set so I only had ti hit GMail and it automatically took me into it there I did not need to remember it and my son no longer remember it either.. maybe something ike jeffersonbutterscotch other than that I do not have a clue.
Email technician: UranMail, Network Administrator replied 8 months ago

do you have a phone number that ends with digits 38 ?

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Customer reply replied 8 months ago
no my phone number that might have orginally been entered in was a little cell phone that is no longer in use.. current phone numer is land line(###) ###-####
Email technician: UranMail, Network Administrator replied 8 months ago

when exactly account was created?

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Customer reply replied 8 months ago
I think it was in Feburary of 2016 or close
Email technician: UranMail, Network Administrator replied 8 months ago

do you have another email address that you can check now?

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Customer reply replied 8 months ago
no
Email technician: UranMail, Network Administrator replied 8 months ago

Unfortunately with the info you have provided Google cannot verify that account belongs to you.

You have no recovery phone number or email account. other info that you have provided doesn't match their records.

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Customer reply replied 8 months ago
well.. thanks for trying... I meant to contact a gmail tech but somehow reached you folks but thanks again for trying to help me out have a good day.
Email technician: UranMail, Network Administrator replied 8 months ago

Gmail doesn't have live chat support for their free accounts. Automatic recovery is your only option

Ask Your Own Email Question
Email technician: UranMail, Network Administrator replied 8 months ago

Have a good day

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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