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Someone posted 12 fake horrific reviews on google reviews…

Customer Question
Someone posted 12 fake...

Someone posted 12 fake horrific reviews on google reviews yesterday. How can I get them removed?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Customer:***@******.*** my business is appleday dental care richmondhill

Submitted: 7 months ago.Category: Email
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Answered in 3 minutes by:
11/24/2017
Email technician: Sandy, Computer Specialist replied 7 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,893
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Email technician: Sandy, Computer Specialist replied 7 months ago

Can you please tell/show me the link where reviews are posted?

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Customer reply replied 7 months ago
the 12 one star reviews were posted yesterday, all fake names, and I'm sure by the same personhttps://www.google.ca/search?source=hp&ei=iUYYWqaPGYGwjwSctoWQDA&q=appleday+dental+richmond+hill&oq=appleday&gs_l=psy-ab.1.5.35i39k1l2j0l2j0i10k1j0l2j0i10k1l3.1317.2835.0.6255.9.8.0.0.0.0.136.914.1j7.8.0....0...1c.1.64.psy-ab..1.8.908.0..0i131i67k1j0i67k1j0i131k1j0i131i10k1.0.nKpRExP66A8
Customer reply replied 7 months ago
before I allow you to connect to my computer, tell me how you can remove these reviews from google using my computer?
Email technician: Sandy, Computer Specialist replied 7 months ago

Please wait. Let me check it.

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Email technician: Sandy, Computer Specialist replied 7 months ago

The link is showing a number of pages. It is not showing the review page.

May I connect with you remotely and check/fix the issue directly?

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Customer reply replied 7 months ago
go to google.ca,
search for "appleday dental care Richmond hill"
on the right side of the screen you will see where it says "48 google reviews"
click on that
I don't think that you can fix it by logging onto my computer.
Customer reply replied 7 months ago
no. I will try to contact google directly. I know for a fact that negative/fake google reviews cannot be fixed from your personal computer.
Email technician: Sandy, Computer Specialist replied 7 months ago

I am sorry I am out of ideas. I am opting out and leaving it for other experts.
Thank you.

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