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Installed Shield to replace what is being discontinued. Do…

Customer Question
Installed Shield to replace...

Installed Shield to replace what is being discontinued. Do not have missing toolbar with read, write, file, edit, etc.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

AOL

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Through AOL

Technician's Assistant: What troubleshooting have you tried?

None

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Don't think so...thanks

Submitted: 9 months ago.Category: Email
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Answered in 2 minutes by:
11/24/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,201
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Can you please clarify the issue in detail?

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Customer reply replied 9 months ago
My usual toolbar is missing. The one with the mailbox icon for read, write icon...also file, edit, etc.
Customer reply replied 9 months ago
I would prefer he usual customer service, at no further charge, thank you.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

Are you using AOL desktop?

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Customer reply replied 9 months ago
have installed Shield to replace what is being discontinued
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

Uninstall it completely and install it again

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Customer reply replied 9 months ago
NO...what happened to the usual customer service???
Email technician: Kamil Anwar, Exchange & Email Consultant replied 9 months ago

This is justanswer.com not AOL customer service

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Category: Email
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Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

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8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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