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1 I deleted all of my AOL info. #2 Email opened in of 2016…

Customer Question
1 I deleted all...

1 I deleted all of my AOL info. #2 Email opened in of 2016 or 3 of 17. The only way current was thru Firfox

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

W 10 W 10

Technician's Assistant: When did you last update your Firefox?

Today, trying to get AOL back

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

That's it. Can't find deletions in Recycle either

Submitted: 7 months ago.Category: Email
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Answered in 2 minutes by:
11/24/2017
Email technician: Isaac Franklin, Support Technician replied 7 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,925
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Isaac Franklin, Support Technician replied 7 months ago

Do you mean they are not in your trash in aol?

Is aol the desktop version?

When exactly did you delete the mail?

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Customer reply replied 7 months ago
Yesterday. What would the file look like in recycle?
Customer reply replied 7 months ago
are you remotimg?
Email technician: Isaac Franklin, Support Technician replied 7 months ago

I am looking for the remote link now. It popped up, i accepted, but it isnt giving me what i need.

Give me just a minute to find out where its directed.

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Customer reply replied 7 months ago
ok
Email technician: Isaac Franklin, Support Technician replied 7 months ago

Can you call customer service real quick.

Something is not going through and i cannot tell on what end it is.

http://ww2.justanswer.com/phone

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Customer reply replied 7 months ago
I called, They said they would answer via Email- Remember the one I can't get?
Email technician: Isaac Franklin, Support Technician replied 7 months ago

Do not worry. I sent this to my supervisor as well. I will make ticket for you too.

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Customer reply replied 7 months ago
Thanks
Email technician: Isaac Franklin, Support Technician replied 7 months ago

They should be contacting you soon. Please give it just a bit.

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Customer reply replied 7 months ago
OK. A bit yah git! (Joke)
Email technician: Isaac Franklin, Support Technician replied 7 months ago

I will update as soon as i know something.

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Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,835
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Can I first know what you mean by " I deleted all of my AOL info"? Do you mean you have closed the AOL account or you just mean you deleted AOL Desktop software from your computer?
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Customer reply replied 7 months ago
I deleleted the software. Years ago you could do that and start again. Now it takes my favorites and all with it. It sould be in recycle but i can't find it.
Email technician: bbao, IT Consultant replied 7 months ago
> it sould be in recycle but i can't find it.Are you referring to that AOL software, or your AOL messages?If you mean the AOL software, it can be downloaded from AOL, with the latest version.
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Customer reply replied 7 months ago
That's what I want. BUT what about my files? Coast Guard, banking?
Customer reply replied 7 months ago
recovery would have it all
Customer reply replied 7 months ago
If I delete a photo of Bill the Cat I can go back and undelete him. AOL no?
Email technician: bbao, IT Consultant replied 7 months ago
You mean those data of your previous AOL installation? It's up to how you deleted the software and where you saved the backups, if any. Basically this has to be done by a remote session. I can't advise something as I can't see the machine from here.
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Customer reply replied 7 months ago
ok. lets go remote. that's what I was trying to do
Email technician: bbao, IT Consultant replied 7 months ago
Sure, can you please request it from your side? Remote Assistance of JustAnswer Premium Services.
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Customer reply replied 7 months ago
how?
Customer reply replied 7 months ago
Remote Assitance of JustAnswer Premium Services
Email technician: bbao, IT Consultant replied 7 months ago
mmm... I don't know how to do from your side though I know customer can do that, hehe.
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Customer reply replied 7 months ago
lets go
Email technician: bbao, IT Consultant replied 7 months ago
Okay, I may request it from my side if you agree. The same thing.
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Customer reply replied 7 months ago
Agreed. Lets fix this.
Email technician: bbao, IT Consultant replied 7 months ago
Okay just a moment. I need to switch to my Windows PC.
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Customer reply replied 7 months ago
cute. keep going..
Email technician: bbao, IT Consultant replied 7 months ago

mmm.... the system keeps showing an error when I was trying to submit the request. Please try again to request it from your side. I guess it should be easy to customer to do that, because some customer even complain about the promotion of remote assistance as it appears too often hehe,

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Customer reply replied 7 months ago
I do NOT know how to do that. I am not an EXPERT. if I was I wouldn't be messaging you. Going to supper now. I'll look later. Thanks for trying
Email technician: bbao, IT Consultant replied 7 months ago

It should be just a button around where type the messages. Please double check.

Anyway, I have requested the site admin for help. If they have your number, I guess they will contact you.

Thanks for the effort.

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Customer reply replied 7 months ago
Look. I deleted AOL. It should have gone to recycle. Where else could it go? I just want an undelete but can't get it.
Email technician: bbao, IT Consultant replied 7 months ago
For regular files, if you delete them, they will go to the recycle bin, which can be restored if necessary.
For program files, if you delete them, they will be deleted permanently, but occasionally their data files may be left under program folders or profile folders depending how the programs are designed. That's why I said I have to remotely check the system before giving suggestions.
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bbao
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Category: Email
Satisfied Customers: 1,835
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