Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I am trying to access my google account, when I try to

Customer Question
I am trying to...

I am trying to access my google account***@******.***, when I try to access with my password ***** won't open up?

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No, haven't used the account in a while.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Cannot remember.

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
11/24/2017
Email technician: PC_Wizzard, Computer Enthusiast replied 6 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Email
Satisfied Customers: 1,023
Experience: Server, networking, desktop questions welcome.
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Ask Your Own Email Question
Email technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

Do you have a cell number ending in 14?

Ask Your Own Email Question
Email technician: PC_Wizzard, Computer Enthusiast replied 6 months ago

If you do

Please go to the link below and follow the prompts to reset your password

https://accounts.google.com/signin/recovery

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Cant find email address. Cant find anything how do I get new
cant find email address JA: Have you checked for the lost email in your Trash and Spam folders? Customer: yes cant find anything how do I get new one JA: What email provider are you using (e.g. Gmail,… read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
I can't remember my email password.. Just my phone i think.
I can't remember my email password.. JA: Are you logged into your email account on any other devices? Customer: Just my phone i think JA: Do you have security questions or a phone number on file to he… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't get on my e mail. No just my computer. I did reset
I did reset it. I click on it and it doesn't connect … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My phone was stolen while on vacation in Europe. I don't
My phone was stolen while on vacation in Europe. I don't have a clue on my date of set up and password. But my flight information to get to my next destination is on my email. I am desperate for help … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
8 satisfied customers
Im having trouble retrieving verification code due to me
Im having trouble retrieving verification code due to me having a different phone number then my gmail has … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I had the computer worked on and when it came back my email
i had the computer worked on and when it came back my email address will … read more
Jess M.
Jess M.
Computer Support Specialist
2,097 satisfied customers
In can not reach my E-mail, My password has been changed
In can not reach my E-mail, My password ***** been changed without my perdition by my washouts ex … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Can't find my email for my Samsung Galaxy s7edge. No ma'am
No ma'am cause I can't get in that phone to look for it … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My address book lost all the names and email addresses.
my address book lost all the names and email addresses … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Dear Ms. Pearl, my wife Shela M. Gomes has a Google e-mail
Dear Ms. Pearl, my wife Shela M. Gomes has a Google e-mail account. She cannot check her e-mails. She needs your help. The system does not accept her password, she does not remember her e-mail address… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I lost access to password and other information. No the
I knew one of the security questions but it said they can't confirm the gmail belongs to me. … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
Can't seem to stream anything. Gmail.
Anything else you want the Email Expert to know before I connect you?… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I forgot my password & I have a new # my email is. I use to
I forgot my password & I have a new # my email is***@******.*** … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I think my email is being hacked. My emails keep
I think my email is being hacked. My emails keep disappearing. … read more
Jess M.
Jess M.
Computer Support Specialist
2,097 satisfied customers
IT is. HOW DO i GET MY EMAIL TO WORK? This is so stupid. I
IT is f**ked. HOW DO i GET MY EMAIL TO WORK? This is so stupid. I can not get the simplest this to work I have worked on computers since 1980 and this should be made simple it is ridiculous. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My FB isn't current as the circle just keeps going around n
My FB isn't current as the circle just keeps going around n around … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I need to set my finish salutation eg Regards. Through web
I would like to also have the general warning eg.this email is private etc.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I have problems forgetting my gmail password. I forgot my
yes I have phone but not icanot cannot get paswered recall … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x