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I got an update and after the update my phone had to be

Customer Question
I got an update...

I got an update and after the update my phone had to be reset and I seem to forget my password ***** now my phone dont work

Technician's Assistant: Are you logged into your email account on any other devices?

Well I am using my laptop my phone wont work

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I cant remember if I had written down any

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Well my kids have gmail accounts

Submitted: 8 months ago.Category: Email
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Answered in 1 minute by:
11/24/2017
Email technician: Richard, Email Systems Specialist replied 8 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the model of your phone please?

Thank you

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Customer reply replied 8 months ago
Samsung GalaxyJ36
Email technician: Richard, Email Systems Specialist replied 8 months ago

thanks

And is this to unlock the screen of the phone? Or to activate the phone?

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Customer reply replied 8 months ago
WHY MUST I PAY THIS IS GOOGLE
Email technician: Richard, Email Systems Specialist replied 8 months ago

This is Just Answer, it is not a free service, please speak to customer service regading charges.

Google offer no live support.

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Customer reply replied 8 months ago
nothing was wrong with my phone i forgot my password ***** it wont work after that I JUST cannot continue
Email technician: Richard, Email Systems Specialist replied 8 months ago

ok no problem, as I said though this is not a free service.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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