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My son has forgotten his gmail password. We have tried to…

Customer Question
Hello my son has...

Hello my son has forgotten his gmail password. We have tried to reset it but the mobile number it is sending t(e code to is no longer in use

Technician's Assistant: Are you logged into your Gmail account on any other devices?

He has a new mobile phone because he lost his last one. Is that classed as a new device?

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

The number he has on file is not being used now he has a new number. Not sure if there are security questions

Submitted: 9 months ago.Category: Email
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Answered in 4 minutes by:
11/24/2017
Email technician: Sandy, Computer Specialist replied 9 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 7,012
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Email technician: Sandy, Computer Specialist replied 9 months ago

A. While trying to reset gmail account password, it is showing any other recovery options like recover email or answer to security question?

B.Have you tried to call on the lost number?

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Customer reply replied 9 months ago
Hi Sandy
Customer reply replied 9 months ago
No the ph Ne was lost with the SIM card. My son son now has a new phone and new number
Email technician: Sandy, Computer Specialist replied 9 months ago

May I connect with you over secure remote session and check/fix the issue dierctly?

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Email technician: Sandy, Computer Specialist replied 9 months ago

Can you please type this email address once.

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Email technician: Sandy, Computer Specialist replied 9 months ago

Can you please type this email address once

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