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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
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My son has forgotten his gmail password. We have tried to

Customer Question

Hello my son has forgotten his gmail password. We have tried to reset it but the mobile number it is sending t(e code to is no longer in use
JA: Are you logged into your Gmail account on any other devices?
Customer: He has a new mobile phone because he lost his last one. Is that classed as a new device?
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: The number he has on file is not being used now he has a new number. Not sure if there are security questions
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 12 months ago.
Category: Email
Expert:  Sandy replied 12 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Expert:  Sandy replied 12 months ago.

A. While trying to reset gmail account password, it is showing any other recovery options like recover email or answer to security question?

B.Have you tried to call on the lost number?

Customer: replied 12 months ago.
Hi Sandy
Customer: replied 12 months ago.
No the ph Ne was lost with the SIM card. My son son now has a new phone and new number
Expert:  Sandy replied 12 months ago.

May I connect with you over secure remote session and check/fix the issue dierctly?

Expert:  Sandy replied 12 months ago.

Can you please type this email address once.

Expert:  Sandy replied 11 months ago.

Can you please type this email address once