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I get a message to update my gmail account but my problem is…

I get a message...

I get a message to update my gmail account but my problem is I can't remember when I signed up or any of the questions and then when it asks for an email address, I put down my email address and they say it is wrong

Technician's Assistant: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?

My internet connection is good. I bought a phone and wanted to go online and that is when I am having trouble. I am using Chrome on a desktop.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I get my mail OK, and I use adblock but that doesn't affect my emails

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Really no, but hope I will be able update.

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Answered in 4 minutes by:
11/24/2017
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,884
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Please enter your contact number(landline or mobile), I will help you over the phone. Thank you.

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Customer reply replied 7 months ago
The other problem that I will encounter is that I am not very computer literate. I get a message to update my gmail and don't know how to do that. I bought a cell phone and wanted to get online and that is why I am calling you for help

May I connect with you over secure remote session on your computer and fix/check the issue directly?

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Customer reply replied 7 months ago
My landline is(###) ###-####
Customer reply replied 7 months ago
My landline phone number is(###) ###-####

Okay, i am calling you now.

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Click the link:

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,884
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified
Sandy and 87 other Email Specialists are ready to help you
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Click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=9d703640-b37c-4e04-b59b-f80401b4fce7

Scroll down on that page and click "I Agree".

Download/allow and run this program(elinsore.screenconnect) to start secure remote session.

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Sandy
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,884
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Experience: B.Tech, I have 10+ years of experience in fixing email issues.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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